Outlet Operations Lead - Guest Experience

InterContinental Hotels Group; Riyadh Region; Sur place; SAR 180 000 - 240 000; Plein temps

Résumé du poste

InterContinental Hotels Group in Riyadh is seeking an Outlet Manager to supervise daily operations of the food and beverage outlet, ensure guest satisfaction, and uphold brand standards.

You will lead the team, coordinate with kitchen and other departments, monitor service quality and costs, and help drive budgeting and revenue objectives.

The role requires strong leadership, cultural awareness, and a proactive approach to guest service in a luxury hotel environment.

Qualifications

• Proven leadership of outlet teams in hospitality.
• Strong guest service mindset with brand standards.
• Ability to manage costs and staffing efficiently.

Responsabilités

• Oversee daily operations of the outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.

Connaissances

Leadership

Guest service

Budgeting

Staff coaching

Communication

Formation

Bachelor's degree in Hospitality

Description du poste

InterContinental Hotels Group in Riyadh is seeking an Outlet Manager to supervise daily operations of the food and beverage outlet, ensure guest satisfaction, and uphold brand standards.

You will lead the team, coordinate with kitchen and other departments, monitor service quality and costs, and help drive budgeting and revenue objectives.

The role requires strong leadership, cultural awareness, and a proactive approach to guest service in a luxury hotel environment.