Outlet Manger

Raffles Hotels & Resorts; Saudi Arabia; Presencial; SAR 268.000 - 357.000; Jornada completa

Descripción de la vacante

Raffles Hotels & Resorts in Jeddah, Saudi Arabia is seeking an experienced Outlet Manager to lead operations at our retail location. You will supervise staff, drive sales, manage inventory, and ensure exceptional customer experiences while maximizing profitability.

The ideal candidate will have strong leadership, operational excellence, and a commitment to service. English fluency is essential; Arabic is a plus. This role offers growth opportunities within a global hospitality brand.

Formación

• Minimum 3 years in retail/outlet management.
• Proven track record of leading and motivating teams.
• Strong proficiency with POS systems and retail software.
• Ability to analyze sales data and drive growth.
• Excellent customer service orientation and communication skills.
• Financial acumen with budgeting and cost control experience.
• English proficiency; Arabic language skills are a plus.
• Familiarity with the Saudi Arabian retail market.

Responsabilidades

• Oversee daily outlet operations and ensure compliance with company policies and procedures.
• Supervise, train, and motivate a diverse team of staff to achieve performance targets and high service standards.
• Manage sales performance, analyze metrics, and implement strategies to drive revenue growth.
• Maintain accurate inventory records, conduct stock audits, and optimize inventory levels.
• Ensure exceptional customer service by establishing and enforcing service standards.
• Manage budgets, control expenses, and prepare financial reports for profitability.
• Resolve customer complaints and staff conflicts promptly and professionally.
• Customize store displays and promotions to boost engagement and brand visibility.
• Conduct performance reviews and provide feedback to team members.
• Collaborate with regional management to implement company initiatives.

Conocimientos

Leadership

Sales analysis

Budgeting

Customer service

English fluency

Arabic helpful

Herramientas

POS systems

Descripción del empleo

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and results-driven Outlet Manager to lead operations at our retail location in Jeddah, Saudi Arabia. In this role, you will oversee all aspects of outlet management, including staff supervision, sales performance, customer satisfaction, and inventory control. The ideal candidate will demonstrate strong leadership capabilities, operational excellence, and a commitment to delivering exceptional customer experiences while driving profitability and growth.

• Oversee daily outlet operations and ensure compliance with company policies and procedures


• Supervise, train, and motivate a diverse team of staff members to achieve performance targets and maintain high service standards


• Manage sales performance, analyze metrics, and implement strategies to drive revenue growth and market share


• Maintain accurate inventory records, conduct regular stock audits, and optimize inventory levels to minimize waste


• Ensure exceptional customer service by establishing and enforcing service standards across all customer touchpoints


• Manage budgets, control expenses, and prepare financial reports to support profitability objectives


• Resolve customer complaints and staff conflicts professionally and promptly


• Customize store displays and promotional activities to enhance customer engagement and brand visibility


• Conduct performance reviews and provide constructive feedback to team members


• Collaborate with regional management to implement company initiatives and best practices


• Ensure compliance with health, safety, and security regulations within the outlet

Qualifications

• Minimum 3 years of retail or outlet management experience


• Proven track record of successfully leading and motivating teams


• Strong proficiency with Point of Sale (POS) systems and retail management software


• Demonstrated ability to analyze sales data and implement performance improvement strategies


• Excellent inventory management and organizational skills


• Exceptional customer service orientation and interpersonal skills


• Sound financial acumen with experience in budget management and cost control


• Strong problem-solving and decision-making abilities


• Excellent communication skills in English; Arabic language skills are a plus


• Familiarity with the Saudi Arabian retail market and consumer preferences (preferred)


• Experience in staff training and development (preferred)


• Conflict resolution and mediation expertise (preferred)

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.