Operations Manager at J&T EXPRESS

J&T EXPRESS; Buraydah; On-site; SAR 180,000 - 300,000; Full time

Job summary

J&T EXPRESS in بريدة (Buraydah) is seeking an Operations Manager to lead end-to-end express delivery and hub operations. The role oversees first-mile, sorting, transportation, and last-mile activities while driving service efficiency and safety compliance.

The ideal candidate has 3–5+ years in express delivery or last-mile logistics, with proficiency in WMS/TMS and data analytics, and strong leadership capabilities. This is an on-site, full-time role with growth opportunities.

Qualifications

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3–5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.
• Proven leadership in managing large operational teams and multi-site hub operations.
• Proficiency in WMS/TMS, MS Excel, and operational data analytics.
• Strong problem-solving, stress tolerance, and stakeholder communication.
• Fluency in English; Arabic or Hindi/Urdu preferred depending on market.

Responsibilities

• Lead end-to-end logistics operations across pickup, sorting, transportation, and last‑mile delivery.
• Monitor branch/hub performance to meet SLAs and optimize routes and dispatch schedules.
• Coach supervisors, couriers, and fleet personnel; plan staffing and shifts.
• Ensure SOPs and safety compliance; manage POD, inventory control, and regulatory adherence.

Skills

Logistics management systems (WMS/TMS)

MS Excel

Operational data analytics

Education

Bachelor’s Degree in Logistics

Job description

Apply for Operations Manager at J&T EXPRESS in بريدة, S05, SA. This Full time on site position offers great opportunities for career growth.

Role Overview

We are seeking a highly motivated and results-driven Operations Manager to lead, optimize, and oversee end-to-end express delivery and hub operations. In this role, you will be responsible for ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

• Operational Management: Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery. Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently. Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.
• Performance & KPI Tracking: Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel. Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints. Conduct regular reviews of operational efficiency and present reports to senior management.
• Team Leadership & Workforce Management: Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel. Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs. Foster a safe, high-performance, and accountable work environment.
• Compliance & Standard Operating Procedures (SOPs): Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations. Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Qualifications & Requirements

• Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience: 3–5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.
• Leadership: Proven track record in managing large operational teams and multi-site hub operations.
• Technical Skills: Proficiency in logistics management systems (WMS/TMS), MS Excel, and operational data analytics.
• Key Soft Skills: Strong problem-solving abilities, high stress tolerance in a fast-paced environment, and clear stakeholder communication.
• Language Requirements: Fluency in English (Hindi/Urdu or Arabic fluency is often preferred depending on the regional market).

موقع العمل: بشكل شخصي