Area Manager, Amazon Now, Amazon Now

Afaq - Warehouse Branch (Amazon); Jeddah; On-site; SAR 240,000 - 420,000; Full time

Job summary

Amazon is seeking an experienced Operations Manager to lead the last mile operations for Amazon Now in Saudi Arabia. You will oversee multi-channel last mile networks across sites/dark stores, coordinating with Delivery service partners and 3P carriers.

You will interface with finance, HR, operations, tech/product, and procurement to drive safety, quality, and customer experience while managing a large team of Area Managers across locations.

Qualifications

• Bachelor’s degree or equivalent.
• 1+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Responsibilities

• Supporting project execution across multiple functions in the org.
• Resolve issues amicably during discussions between functions.
• Hold respective functions accountable for their deliverables.
• Partner with RoW countries to implement and share best practices.
• Maintain health and safety standards within remit area.
• Lead operational leadership by measuring performance and providing development support.
• Drive continuous improvement projects to optimize operations and reduce costs.
• Strategic planning for 3, 6, and 12 months with peak-season focus.
• Write leadership updates, MBRs and QBRs.
• Establish objectives and metrics for safety, quality, cost, productivity, and customer experience.
• Provide tools for success and drive productivity through data-driven decisions.

Skills

People management

Performance metrics

Lean techniques

Change management

Education

Bachelor’s degree or equivalent

Tools

Excel (Advanced)

Job description

Description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Ultra Fast Grocery is looking for a highly experienced operations manager for the role of Operations Manager to lead the last mile operations for Amazon Now (15 mins) in Saudi Arabia.

The successful candidate will be responsible for Last mile operations through a multi-channel operation including Delivery service partners and 3p carriers. They will be a natural self-starter who is comfortable leading a large, complex last mile network. They will have a true hands-on approach, understand last mile technology, have strong project management skills, internal/external stakeholder management and be an effective communicator. The leader will to lead Ops org for multiple sites/dark stores in countries with a team of Area Managers

In order to be successful in this position, you need to be comfortable interfacing and driving with various functional teams, ranging from finance, DEX, business, HR, operations, to tech/product, projects and procurement, and individuals at all levels of the organization. Keeping an open mind, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.

Key job responsibilities

As a key link between local operations and country business teams, you will help drive innovation, test new ideas and ensure that best practices are being followed safely.

Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience/Speed, Productivity, Costs and Environment.

Responsibilities

• Supporting project execution working accross multiple function in the org.
• Should be able to amicably resolve issues during passionate discussions between various functions.
• Should be able to hold respective functions accountable for their deliverables.
• Partner closely with RoW countries to implement/share best practice
• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
• Drives continuous improvement projects to optimize operations, improve productivity and reduce costs to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
• Write and articulate leadership updates, MBRs and QBRs.
• Establishes objectives and metrics for safety, quality, cost, productivity, and customer experience
• Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

Additional Responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

Loop competencies

• Rajat Mehrotra (mehrraja@) (L&BC, Earn Trust)
• Sahil Nagpal (nagpalsa@) (Dive deep, Deliver Result)
• Megha Khanna (mekhanna@) (Ownership, Insist on highest std.)

Basic qualifications

• Bachelor’s degree or equivalent
• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Fulfilment & Operations Management