Onsite IT Desktop Support Engineer - Windows/macOS/Linux

Axiom Technologies; Dammam; On-site; SAR 60,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a skilled desktop support technician to assist users in Dammam, Saudi Arabia. This role includes providing first- and second-level support for IT devices, responding to service requests, and maintaining documentation of IT equipment.

Qualified candidates will have a Bachelor’s degree in Computer Science and at least three years of experience in a similar role, with strong knowledge of Windows OS and ticketing systems like ServiceNow. Excellent communication skills are essential.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests via ticketing system or in-person.
• Install, upgrade, and maintain operating systems and software applications.

Skills

Desktop support experience

Troubleshooting skills

Excellent communication

Knowledge of Windows OS

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a skilled desktop support technician to assist users in Dammam, Saudi Arabia. This role includes providing first- and second-level support for IT devices, responding to service requests, and maintaining documentation of IT equipment.

Qualified candidates will have a Bachelor’s degree in Computer Science and at least three years of experience in a similar role, with strong knowledge of Windows OS and ticketing systems like ServiceNow. Excellent communication skills are essential.