Onsite Client Care Specialist - Logistics & Problem Solver

Crane Worldwide Logistics SaudiArabiaLLC; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Crane Worldwide Logistics SaudiArabiaLLC in جدة, S02, SA, is seeking a Customer Service Specialist for a full-time, on-site role. You will handle orders and inquiries, and address client needs in a fast-paced environment.

The position requires problem-solving abilities, knowledge of freight forwarding, strong documentation skills, and at least two years of assembly line lead experience. High school diploma or equivalent is required.

Qualifications

• Minimum high school education required
• 2 years experience as assembly line lead
• On-site role in جدة (Jeddah)

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

Skills

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School or better

Job description

Crane Worldwide Logistics SaudiArabiaLLC in جدة, S02, SA, is seeking a Customer Service Specialist for a full-time, on-site role. You will handle orders and inquiries, and address client needs in a fast-paced environment.

The position requires problem-solving abilities, knowledge of freight forwarding, strong documentation skills, and at least two years of assembly line lead experience. High school diploma or equivalent is required.