Member Experience & Membership Growth Specialist

Arena Fitness Innovation; Saudi Arabia; On-site; SAR 78,000 - 167,000; Full time

Benefits offered by this job

Competitive salary package

Monthly commission scheme

Performance-based incentives

Career growth opportunities

Job summary

Arena Fitness Innovation in Riyadh is seeking an energetic Member Experience Crew (MEC) to drive member experience, sales, renewals, and revenue through a blend of sales, service, and front desk duties.

You will welcome members, handle inquiries, promote memberships and programs, manage payments and registrations, and support club operations in a fast-paced environment while upholding brand standards.

Qualifications

• Diploma or Bachelor's degree preferred.
• Experience in sales, customer service, hospitality, retail, or fitness industry preferred.
• Strong communication and interpersonal skills.
• Sales-oriented mindset with a passion for customer service.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office and basic computer applications.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Generate new membership leads through calls, referrals, community outreach, and field visits.
• Convert prospects into members through consultations and club tours.
• Promote membership packages, seasonal offers, payment plans, and services.
• Achieve or exceed monthly sales targets and KPIs.
• Promote personal training, MyZone products, and other services.
• Maintain relationships to encourage referrals and repeat business.
• Manage and follow up on membership renewals.
• Identify opportunities for upgrades and additional services.
• Welcome members and visitors with a friendly, professional attitude.
• Maintain excellent customer service standards and front desk operations.
• Respond to inquiries and direct requests to appropriate departments.
• Assist walk-ins and prospective members.
• Support club communications and daily engagement activities.
• Conduct floor walk-throughs and ensure cleanliness and organization.
• Support opening/closing procedures and report maintenance concerns.
• Receive and handle complaints professionally and escalate as needed.
• Process payments and issue receipts; maintain accurate records.
• Complete registrations, renewals, and system updates.

Skills

Sales

Customer service

Communication

Interpersonal skills

English fluency

Microsoft Office

Fast-paced environment

Time management

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

Job description

Arena Fitness Innovation in Riyadh is seeking an energetic Member Experience Crew (MEC) to drive member experience, sales, renewals, and revenue through a blend of sales, service, and front desk duties.

You will welcome members, handle inquiries, promote memberships and programs, manage payments and registrations, and support club operations in a fast-paced environment while upholding brand standards.