Customer Service Representative (English Speaking)

Jobleader; Medina; On-site; SAR 45,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Transportation allowance

Annual leave

Job summary

Jobleader is hiring a Customer Service Representative for our Medina call center. The role requires English proficiency and a focus on delivering exceptional customer care to clients in the region.

You will respond to inquiries, handle complaints, and process orders while maintaining accurate records in a fast-paced environment. We value calm, clear communication, the ability to multitask, and the drive to meet individual and team targets.

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service in a call center preferred.
• Excellent communication and listening skills.
• Ability to multitask and remain calm under pressure.
• Proficient computer skills and data entry.

Responsibilities

• Answer incoming calls and respond to inquiries promptly.
• Resolve complaints with empathy and efficiency.
• Provide accurate information about products, services, and policies.
• Process orders, forms, and requests from customers.
• Identify opportunities to upsell or cross-sell.
• Collaborate with team to meet targets.
• Maintain customer records by updating accounts.

Skills

English fluency

Call center experience

Communication skills

Typing speed

Education

High school diploma

Job description

Call center representative vacancy in Medina Saudi Arabia

Customer Service Representative (English Speaking)

We are seeking highly motivated and skilled individuals to join our dynamic team as a Customer Service Representative in our call center located in Medina, Saudi Arabia. As an English speaking representative, you will be responsible for providing exceptional customer service to our clients, primarily from India and Pakistan.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Handle and resolve customer complaints or concerns with efficiency and empathy
• Provide accurate information about products, services, and policies to customers
• Process orders, forms, applications, and requests from customers
• Identify opportunities to upsell or cross-sell products or services to customers
• Collaborate with team members to meet individual and team targets
• Maintain customer records by updating account information regularly

Requirements

• Fluency in English is mandatory for this role
• Previous customer service experience in a call center environment is preferred
• Excellent communication skills with the ability to actively listen and understand customer needs
• Strong problem-solving skills with the ability to remain calm under pressureAbility to handle multiple tasks simultaneously while maintaining attention to detail
• Proficiency in using computers and typing skills for data entry purposes

Education

A high school diploma is required for this position. Additional education or training related to customer service or communication is an asset.

Benefits

• We offer a competitive salary package with bonuses based on performance.
• Other benefits include medical insurance, transportation allowance, and annual leave.

Working Hours

This is a full-time position with rotating shifts that may include weekends. Flexibility in working hours may be required depending on business needs.

Location

Our call center is located in Medina, Saudi Arabia which offers a vibrant mix of traditional Arabic culture and modern city life. The city has a large expatriate community which makes it easy for non-native speakers of Arabic to adjust and feel at home.

We are committed to creating a diverse and inclusive workplace and welcome applicants of all nationalities to apply.

If you have a passion for customer service and are looking for an exciting opportunity in a multicultural environment, then we encourage you to submit your application today!