Medina Call Center Rep — Customer Care, Bonuses, Housing

Abroad Work; Medina; On-site; SAR 34,000 - 41,000; Full time

Benefits offered by this job

Accommodation provided

Training provided

Job summary

Abroad Work in Medina, Saudi Arabia is seeking a friendly Call Center Representative to handle inbound and outbound calls and address customer inquiries. You will maintain records and provide accurate information about products, services, and policies while meeting performance targets.

The role requires a high school diploma, strong English communication, and the ability to stay calm under pressure. Visa for employment in Saudi Arabia is required; accommodation may be provided.

Qualifications

• High school diploma or equivalent; college degree is preferred.
• Previous experience in a call center or customer service role is advantageous.
• Excellent communication skills in English; Malayalee or Egyptian dialects are a plus.

Responsibilities

• Answer incoming calls from customers in a professional and courteous manner.
• Listen to customers' concerns and provide appropriate solutions or escalate to the relevant department.
• Make outbound calls to follow up with customers or schedule appointments.
• Maintain accurate records of all customer interactions and transactions.
• Provide timely and accurate information regarding products, services, promotions, and policies.
• Meet performance targets such as call volume, response time, and customer satisfaction ratings.

Skills

Customer service

English communication

Multitasking

Calm under pressure

Education

High school diploma

Job description

Abroad Work in Medina, Saudi Arabia is seeking a friendly Call Center Representative to handle inbound and outbound calls and address customer inquiries. You will maintain records and provide accurate information about products, services, and policies while meeting performance targets.

The role requires a high school diploma, strong English communication, and the ability to stay calm under pressure. Visa for employment in Saudi Arabia is required; accommodation may be provided.