Luxury Spa Concierge: Personalised Guest Experiences

Rosewood Hotel Group; Al Wajh; Sur place; SAR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Complimentary room nights

Learning and development opportunities

Global career opportunities

Saudi labour law benefits

Résumé du poste

Rosewood AMAALA is seeking a Wellness Concierge to be the first point of contact for guests at Asaya Spa, delivering a warm, refined welcome and coordinating reservations with precision and discretion.

You will personalise guest journeys, understand preferences, support revenue growth, and uphold Rosewood's luxury standards across all interactions, working closely with therapists, attendants, and hospitality operations.

Qualifications

• Experience in a luxury spa, wellness retreat, or five-star hospitality environment is required.
• Passion for wellness and creating personalised guest experiences.
• Confident and professional communication with guests and colleagues.
• Ability to manage bookings, guest information, and payments accurately in spa systems.
• Strong attention to detail and ability to multitask in a luxury environment.
• Demonstrated discretion and judgement to maintain guest confidentiality and service excellence.

Responsabilités

• Welcome guests with warmth and professionalism, reflecting Rosewood and Asaya standards.
• Manage spa reservations, guest profiles, vouchers, and enquiries accurately.
• Personalise guest journeys by understanding preferences and recommending experiences.
• Process payments and reconciliations ensuring accuracy and compliance.
• Coordinate with wellness and operations teams to keep guest areas prepared and presentable.
• Uphold health, safety, privacy and luxury hospitality standards in daily operations.

Connaissances

Luxury spa experience

Guest service

Wellness knowledge

Clear communication

Spa reservations systems

Discretion and confidentiality

Outils

Spa PMS

Description du poste

Rosewood AMAALA is seeking a Wellness Concierge to be the first point of contact for guests at Asaya Spa, delivering a warm, refined welcome and coordinating reservations with precision and discretion.

You will personalise guest journeys, understand preferences, support revenue growth, and uphold Rosewood's luxury standards across all interactions, working closely with therapists, attendants, and hospitality operations.