Luxury Retail Store Manager — CX & People Leader

Chalhoub Group; Riyadh; Sur place; SAR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health care

Exclusive employee discounts

Remote and flexible working policies

Résumé du poste

Chalhoub Group in Riyadh, Saudi Arabia seeks an Store Manager to maximize commercial performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies while leading store operations and CX initiatives.

The role requires 3–5 years in luxury retail management, with a focus on coaching, team development, omnichannel selling, and adherence to SOPs. English communication is essential.

Qualifications

• 3 - 5 years in retail shop management
• preferably in Luxury brands.

Responsabilités

• Drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM
• Retail Store SOPs adherence
• Sales team schedules and commissions
• Offer store support including concessions real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program MUSE and ensure floor team knowledge about app offerings etc
• Ensure store team is working towards the same goal
• Promote omnichannel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well whats not working well and feedback

Connaissances

Good communication skills in English

Formation

University Degree in Business Administration or Management

Description du poste

Chalhoub Group in Riyadh, Saudi Arabia seeks an Store Manager to maximize commercial performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies while leading store operations and CX initiatives.

The role requires 3–5 years in luxury retail management, with a focus on coaching, team development, omnichannel selling, and adherence to SOPs. English communication is essential.