Store Manager - Luxury brand - Riyadh RETAIL & DISTRIBUTION · Riyadh

Chalhoub Group; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Riyadh seeks a Store Manager to maximize store performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies, coach the team, and coordinate with back-office operations to ensure seamless omnichannel execution.

The role requires 3–5 years in luxury retail store management, strong English communication, and a university degree in business or management. Competitive benefits and career growth opportunities are offered.

Qualifications

• University Degree preferably in Business Administration or Management.
• Good communication skills in English.
• 3 - 5 years in retail shops management, preferably in Luxury brands.

Responsibilities

• Drive in-store CX initiatives and guest experience.
• Plan succession and nurture talent through coaching and stretch assignments.
• Oversee day-to-day operations: VM, SOPs, schedules and commissions.
• Ensure click-and-collect SLAs and data capture aligned with marketing.
• Promote loyalty program and omnichannel sales.
• Drive store revenue target and improve sell-through at full price.

Skills

Good communication

Education

University degree in Business Administration or Management

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies JOB RESPONSIBILITIES: Drive in-store CX initiatives Plan succession of team members in terms of readiness Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner Drive eNPS through people experience initiatives and culture Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions Offer store support including concessions, real-time as per business needs Act as the key point of contact with back-office operations Ensure click and collect are conducted within SLAs Ensure customer data is properly captured by the sales team in adherence to marketing team requirements Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.. Ensure store team is working towards the same goal Promote omnichannel sales Increase the store revenue target vs actual Increase sell-through at full price Provide input to whats working well, whats not working well and feedback.

What you'll need to succeed

• University Degree preferably in Business Administration or Management.
• 3 - 5 years in retail shops management preferably in Luxury brands.
• Good communication skills in English

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.