Luxury Store Manager | Omnichannel & Guest Experience

Chalhoub Group; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Riyadh seeks a Store Manager to maximize store performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies, coach the team, and coordinate with back-office operations to ensure seamless omnichannel execution.

The role requires 3–5 years in luxury retail store management, strong English communication, and a university degree in business or management. Competitive benefits and career growth opportunities are offered.

Qualifications

• University Degree preferably in Business Administration or Management.
• Good communication skills in English.
• 3 - 5 years in retail shops management, preferably in Luxury brands.

Responsibilities

• Drive in-store CX initiatives and guest experience.
• Plan succession and nurture talent through coaching and stretch assignments.
• Oversee day-to-day operations: VM, SOPs, schedules and commissions.
• Ensure click-and-collect SLAs and data capture aligned with marketing.
• Promote loyalty program and omnichannel sales.
• Drive store revenue target and improve sell-through at full price.

Skills

Good communication

Education

University degree in Business Administration or Management

Job description

Chalhoub Group in Riyadh seeks a Store Manager to maximize store performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies, coach the team, and coordinate with back-office operations to ensure seamless omnichannel execution.

The role requires 3–5 years in luxury retail store management, strong English communication, and a university degree in business or management. Competitive benefits and career growth opportunities are offered.