Luxury Guest Experience Ambassador

SOFITEL; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Sofitel Riyadh Hotel & Convention Center is seeking a dedicated butler to provide personalized guest service in a five-star setting. The role emphasizes impeccable presentation, discretion, and proactive guest care.

You will follow Sofitel standards, coordinate with the Butler Supervisor, maintain guest privacy, and ensure flawless service from arrival to departure, while staying friendly and professional at all times.

Responsibilities

• To act as a hotel ambassador providing a personal service to guests fully aware and following the hotel standards and procedures
• To use appropriate materials equipment and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly
• To use the proper telephone etiquette as per Sofitel standards
• To remain in close contact with guests by interacting with them whenever possible
• To be friendly attentive and stay professional at all times
• To respect the privacy of the guests and the confidentiality of the information
• To assist and to coordinate the daily activity with the team & Butler Supervisor and to replace him/her whenever needed

Job description

Sofitel Riyadh Hotel & Convention Center is seeking a dedicated butler to provide personalized guest service in a five-star setting. The role emphasizes impeccable presentation, discretion, and proactive guest care.

You will follow Sofitel standards, coordinate with the Butler Supervisor, maintain guest privacy, and ensure flawless service from arrival to departure, while staying friendly and professional at all times.