Guest Relations Leader — Luxury Hotel VIP Concierge

Sofitel; Riyadh Region; On-site; SAR 167,000 - 234,000; Full time

Job summary

Sofitel Riyadh Hotel & Convention Center is seeking a Guest Relations Manager to oversee and direct all guest relations activities, maximizing satisfaction. You will supervise Guest Relation Officers, uphold Sofitel standards, and act as a primary information hub for guests while coordinating with related departments.

The role requires 3–5 years in guest relations with at least 2 years in a supervisory capacity, and a degree in tourism and hotel management.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to develop rapport with colleagues and management staff.
• Ability to work cohesively with a multi-cultural team.

Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all times.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance.
• Maintains open communication with related departments to handle requests and complaints efficiently.
• Conduct house tours and site inspections for VIPs.
• Escorts arriving, external and departing guests to their destinations.
• Ensure VIP rooms meet allocations, amenities and special requests.

Skills

English proficiency

Interpersonal skills

Team leadership

Guest service orientation

Education

Degree from School for Tourism & Hotel Management

Job description

Sofitel Riyadh Hotel & Convention Center is seeking a Guest Relations Manager to oversee and direct all guest relations activities, maximizing satisfaction. You will supervise Guest Relation Officers, uphold Sofitel standards, and act as a primary information hub for guests while coordinating with related departments.

The role requires 3–5 years in guest relations with at least 2 years in a supervisory capacity, and a degree in tourism and hotel management.