Luxury Concierge: Curating Unforgettable Guest Experiences

ENNISMORE; Saudi Arabia; On-site; SAR 201,000 - 268,000; Full time

Job summary

SLS The Red Sea in Shura Island seeks a Concierge Agent to be a trusted advisor during the guest journey, offering personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel and wider Red Sea destination.

You will collaborate with hotel teams and partners to tailor experiences, ensure accuracy, and deliver service with the distinctive spirit of SLS The Red Sea, while maintaining discretion and attentiveness throughout each

Qualifications

• Minimum 1–2 years in a guest-facing role in a luxury hotel.
• Fluency in English is essential with polished communication.
• Strong understanding of luxury guest service standards and local culture.

Responsibilities

• Welcome guests warmly and ensure a personalized experience.
• Coordinate reservations for restaurants, transport, activities and experiences.
• Provide recommendations based on guest preferences and maintain up-to-date local knowledge.
• Coordinate with hotel departments to ensure seamless guest service delivery.
• Handle guest inquiries, feedback and special requests with discretion and care.

Skills

English fluency

Guest service

Communication

Multitasking

Tools

Opera PMS

MessageBox

Microsoft Office

Job description

SLS The Red Sea in Shura Island seeks a Concierge Agent to be a trusted advisor during the guest journey, offering personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel and wider Red Sea destination.

You will collaborate with hotel teams and partners to tailor experiences, ensure accuracy, and deliver service with the distinctive spirit of SLS The Red Sea, while maintaining discretion and attentiveness throughout each