Luxury Butler: Personal Guest Experience Lead

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking an experienced Butler to ensure exceptional guest services and oversee operations. In this role, you will supervise team members, manage guest requests, and maintain high service standards. Ideal candidates will have strong customer service skills and the ability to work well under pressure. This position offers an opportunity to work in a luxurious environment that combines modern luxury with local culture.

Qualifications

• Previous customer-related experience is an asset.
• Must possess outstanding guest service skills.
• Highly responsible and reliable with problem-solving abilities.
• Ability to focus attention on guest needs while remaining calm.

Responsibilities

• Supervise staff and manage Butler operations.
• Ensure clear communication among the team.
• Handle guest requests and complaints promptly.
• Maintain high service standards as per brand SOPs.

Skills

Guest service skills

Communication skills

Problem-solving abilities

Ability to work under pressure

Team collaboration

Tools

Microsoft Windows applications

Job description

A leading hospitality company in Saudi Arabia is seeking an experienced Butler to ensure exceptional guest services and oversee operations. In this role, you will supervise team members, manage guest requests, and maintain high service standards. Ideal candidates will have strong customer service skills and the ability to work well under pressure. This position offers an opportunity to work in a luxurious environment that combines modern luxury with local culture.