Assistant Front Desk Manager

Four Seasons Hotel; Saudi Arabia; On-site; SAR 201,000 - 312,000; Full time

Job summary

Four Seasons Hotel in Saudi Arabia is seeking a Front Office Supervisor to lead the Front Desk team, ensuring smooth check-in/check-out and exceptional guest service in a luxury setting.

You will support the Front Office Manager, collaborate with Housekeeping and Concierge, manage VIP arrivals, mentor staff, and help shape pre-opening procedures to deliver a flawless guest journey.

Qualifications

• Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• A hands-on, guest-focused approach with strong leadership and problem-solving skills.
• Pre-opening experience is an advantage.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English & Arabic is required.
• Locals only as per the Saudi labor law

Responsibilities

• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures
• Support the Front Office Manager in managing daily operations scheduling team development and service standards
• Resolve guest concerns and requests promptly with genuine care and effective service recovery
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties
• Assist in the development of front desk procedures and systems in preparation for the resort opening
• Collaborate closely with Housekeeping Concierge Guest Experience and other departments to ensure a flawless guest journey
• Handle VIP arrivals and special occasions with personalized attention and elevated service
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement

Skills

Leadership

Guest service

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree in Hospitality Management

Tools

Hotel PMS

Job description

What You Will Do

• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures
• Support the Front Office Manager in managing daily operations scheduling team development and service standards
• Resolve guest concerns and requests promptly with genuine care and effective service recovery
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties
• Assist in the development of front desk procedures and systems in preparation for the resort opening
• Collaborate closely with Housekeeping Concierge Guest Experience and other departments to ensure a flawless guest journey
• Handle VIP arrivals and special occasions with personalized attention and elevated service
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement

Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment. A hands-on, guest-focused approach with strong leadership and problem-solving skills. Pre-opening experience is an advantage. Excellent communication, interpersonal, and organizational skills. Fluency in English & Arabic is required.

Knowledge and Skills

• Bachelor s degree, preferably in Hospitality Management.
• Minimum of 2 years experience in a 5‑star hotel or resort Front Office department.
• Strong working knowledge of hotel property management systems.
• A proactive and adaptable attitude with the ability to remain calm under pressure.
• Excellent attention to detail and guest service standards.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.
• Locals only as per the Saudi labor law