Learning & Quality Coordinator-InterContinental The Red Sea Resort

IHG Hotels & Resorts; Umluj; On-site; SAR 60,000 - 90,000; Full time

Job summary

IHG Hotels & Resorts in Saudi Arabia is seeking a Training & Learning Coordinator to support L&D and Quality initiatives. You will coordinate sessions, maintain records, and assist in audits and program implementations.

The role requires a diploma or bachelor's in HR/ Hospitality/Business, with strong English and organizational skills. Proficiency in Excel and PowerPoint is preferred, with attention to detail and multi-tasking abilities.

Qualifications

• Diploma or Bachelor's degree in HR, Hospitality, Business, or related field.
• Experience in Learning & Development, Quality, HR, or hotel ops preferred.
• Strong communication and coordination skills.

Responsibilities

• Coordinate and schedule training for all hotel departments.
• Maintain training calendars, attendance sheets, and materials.
• Keep accurate training records for colleagues.
• Support implementation of IHG and hotel learning programs.
• Assist in organizing orientation/induction for new joiners.
• Prepare training reports and KPI metrics.
• Assist with quality audits and improvement actions.
• Coordinate assessments, evaluations, and training feedback.

Skills

HR degree

L&D experience

English proficiency

Organizational skills

Communication skills

Education

Diploma or Bachelor's in HR/Hospitality/Business

Tools

Excel

PowerPoint

MS Office

Job description

Department: Human Resources / Learning & Development

Reports To: Learning & Development Manager / HR Manager

Job Purpose

To support the Learning & Development and Quality functions by coordinating training activities, maintaining training records, supporting quality initiatives, and ensuring colleagues receive the required training in line with hotel and IHG standards.

Key Responsibilities

• Coordinate and schedule training sessions for all hotel departments.
• Prepare training calendars, attendance sheets, training materials, and related documents.
• Maintain accurate and up-to-date training records for all colleagues.
• Follow up with departments regarding mandatory and departmental training requirements.
• Support the implementation of IHG and hotel learning programs.
• Monitor training attendance and completion rates.
• Assist in preparing training reports and Learning & Development KPIs.
• Support quality audits and follow up on action plans and improvement areas.
• Coordinate colleague assessments, evaluations, and feedback related to training.
• Assist in organizing orientation and induction programs for new joiners.
• Ensure training documentation is properly filed and readily available for audits.
• Coordinate with department heads to identify training needs and requirements.
• Support employee engagement and quality initiatives across the hotel.
• Ensure all activities comply with hotel policies, IHG standards, and applicable regulations.
• Perform any other duties related to Learning & Quality as assigned by management.

Qualifications & Skills

• Diploma or Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field.
• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.
• Good communication and coordination skills.
• Strong organizational and time-management skills.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to maintain accurate records and handle multiple tasks efficiently.
• Strong attention to detail and follow-up skills.