Learning & Quality Specialist: Training & Compliance

InterContinental 62s Group plc; Umluj; In loco; SAR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

InterContinental The Red Sea Resort is seeking a Learning & Quality Coordinator to support Learning & Development and Quality functions by coordinating training activities, maintaining records and ensuring colleagues receive required training in line with IHG standards.

You will coordinate sessions, prepare materials, track attendance, and assist in reporting while supporting quality audits and improvement actions across the hotel.

Competenze

• Diploma or Bachelor’s degree in HR, Hospitality, Business Administration, or a related field.
• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.
• Good communication and coordination skills.
• Strong organizational and time-management skills.

Mansioni

• Coordinate and schedule training sessions for all hotel departments.
• Prepare training calendars, attendance sheets, training materials, and related documents.
• Maintain accurate and up-to-date training records for all colleagues.
• Follow up with departments regarding mandatory and departmental training requirements.
• Support the implementation of IHG and hotel learning programs.
• Monitor training attendance and completion rates.
• Assist in preparing training reports and Learning & Development KPIs.
• Support quality audits and follow up on action plans and improvement areas.
• Coordinate colleague assessments, evaluations, and feedback related to training.
• Assist in organizing orientation and induction programs for new joiners.
• Ensure training documentation is properly filed and readily available for audits.
• Coordinate with department heads to identify training needs and requirements.
• Support employee engagement and quality initiatives across the hotel.
• Ensure all activities comply with hotel policies, IHG standards, and applicable regulations.
• Perform any other duties related to Learning & Quality as assigned by management.

Conoscenze

Communication

Coordination

Organization

Time management

English proficiency

Formazione

Diploma or Bachelor’s degree in HR, Hospitality, Business Admin, or related field

Strumenti

Microsoft Office

Excel

PowerPoint

Descrizione del lavoro

InterContinental The Red Sea Resort is seeking a Learning & Quality Coordinator to support Learning & Development and Quality functions by coordinating training activities, maintaining records and ensuring colleagues receive required training in line with IHG standards.

You will coordinate sessions, prepare materials, track attendance, and assist in reporting while supporting quality audits and improvement actions across the hotel.