L1 IT Support Engineer — Multicloud & Security

Webhosting; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rackspace Technology in Saudi Arabia is seeking a proactive L1 Support Engineer to join our IT Managed Services team. You will provide first-level technical support, monitor IT systems, troubleshoot issues, and escalate incidents related to enterprise IT infrastructure, cloud, networking, and security technologies.

The role emphasizes strong analytical and communication skills, customer-focused IT operations, and adherence to SLAs with on-call and weekend shifts as needed.

Qualifications

• Provide first-level IT support for enterprise technologies and document resolutions.
• Adhere to ITSM processes and SLAs for incident response and resolution.
• Assist in backup and disaster recovery operations and ensure data integrity.

Responsibilities

• Provide first-level support for IT incidents and service requests across enterprise technologies.
• Monitor infrastructure components including compute, storage, networking, security and cloud environments.
• Perform basic administration tasks such as health checks, log analysis and routine maintenance.
• Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms and networking devices.
• Escalate complex issues to L2/L3 teams with proper knowledge transfer.

Skills

PowerShell

Bash

Python

Customer focus

Communication

Education

CompTIA A+

ITIL Foundation

VMware VCTA

Microsoft Modern Desktop

Tools

VMware

Cloud platforms

Security appliances

Job description

Rackspace Technology in Saudi Arabia is seeking a proactive L1 Support Engineer to join our IT Managed Services team. You will provide first-level technical support, monitor IT systems, troubleshoot issues, and escalate incidents related to enterprise IT infrastructure, cloud, networking, and security technologies.

The role emphasizes strong analytical and communication skills, customer-focused IT operations, and adherence to SLAs with on-call and weekend shifts as needed.