L1 IT Service Desk Engineer – Riyadh (Onsite)

Flycatch; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

Flycatch is seeking an L1 Service Desk Engineer in Riyadh to provide first-line IT support for client users in Saudi Arabia. You will log and manage incidents, perform Windows troubleshooting, and escalate to L2/L3 when needed.

Ideal candidates have 0-2 years of experience, a IT-related degree, and strong communication skills. The role requires onsite work in Riyadh and involves SLA adherence and ticket documentation.

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science or related field.
• 0-2 years of experience in Help Desk or IT operations.
• Experience with Windows troubleshooting and MS 365 (Outlook/Teams).
• Familiarity with Active Directory and basic networking concepts.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, categorize, prioritize, track and close tickets using the ITSM system.
• Perform advanced Windows troubleshooting and system configuration.
• Troubleshoot PCs, laptops, printers, and peripheral devices.

Skills

Strong communication

Customer-service

Problem-solving

Attention to detail

Education

Diploma or Bachelor's in IT

Tools

ITSM tools

Windows troubleshooting

Active Directory

PowerShell basics

Remote desktop tools

Job description

Flycatch is seeking an L1 Service Desk Engineer in Riyadh to provide first-line IT support for client users in Saudi Arabia. You will log and manage incidents, perform Windows troubleshooting, and escalate to L2/L3 when needed.

Ideal candidates have 0-2 years of experience, a IT-related degree, and strong communication skills. The role requires onsite work in Riyadh and involves SLA adherence and ticket documentation.