وظيفة خدمة عملاء في الرياض للنساء براتب 4000 ريال

Khalejy; Riyadh; On-site; SAR 39,000 - 54,000; Full time

Benefits offered by this job

Job stability

Professional work environment

Professional development opportunities

Job summary

Bab Al Fahd Factory for Industry in Riyadh is recruiting a Customer Service Specialist to enhance customer experiences and support quality-driven service improvements. The role targets delivering prompt, professional responses and coordinating with multiple departments to ensure satisfaction.

Required qualifications include a general secondary education or a relevant bachelor’s degree in Customer Service, Marketing Communications, Public Relations or Executive Secretariat, with MOS/CCNA

Qualifications

• Must have strong customer service background and ability to analyze customer data.
• Experience with quality assurance processes and reporting.
• Ability to develop and update customer service manuals and procedures.

Responsibilities

• Developing and improving performance in customer service.
• Conducting studies to identify KPIs and quality standards.
• Coordinate with quality management to achieve goals.
• Manage customer service procedures.
• Prepare and update customer service manuals and procedures.
• Respond to customer inquiries efficiently and professionally.
• Coordinate with relevant departments to ensure fast, high-quality responses.
• Analyze customer satisfaction data and identify strengths/weaknesses.
• Develop plans to address gaps and improve experience.
• Prepare periodic customer service reports.

Skills

Customer Service

Quality assurance

Reporting & monitoring

Customer opinions

Customer Experience

Research & analysis

Documentation & consulting

Education

Bachelor's degree in Customer Service

Public Relations

Advertising & Marketing Communications

Executive Secretariat

MOS Certification

CCNA Certification

Tools

Microsoft Office Specialist

Job description

Saudi Arabia's main job posting: Customer service job in Riyadh for women with a salary of 4000 riyals.

Customer service job in Riyadh for women with a salary of 4000 riyals.

Customer service job in Riyadh for women: Bab Al Fahd Factory for Industry announced a distinguished job opportunity for women as a customer service specialist, to work in Riyadh, within a professional work environment aimed at developing the quality of customer service systems and enhancing the beneficiaries' experience.

Customer service job in Riyadh

Job Title: Customer Service Specialist

Salary and benefits:

• Job stability
• professional work environment
• Professional development opportunities in customer service

Main duties and tasks:

• Developing and improving performance
• Conducting studies and analyses to identify key performance indicators and quality standards in customer service.
• Continuous coordination with the quality management to ensure the achievement of the required goals.
• Customer Service Procedures Management
• Participating in the preparation and updating of customer service manuals and procedures.
• Receiving and responding to customer requests and inquiries efficiently and professionally.
• Coordination with relevant departments to ensure speed and quality of response.
• Customer Satisfaction Analysis
• Analyzing customer data and information to identify strengths and weaknesses.
• Studying the results of customer satisfaction assessments and analyzing recurring complaints.
• Develop appropriate plans to address gaps and improve customer experience.
• Reports and documentation
• Preparing periodic and specialized reports in the field of customer service.
• Providing appropriate recommendations and solutions to management.
• Data storage and documentation in accordance with approved systems and policies.

Required qualifications:

• General Secondary Education
• Or a bachelor's degree in one of the following disciplines:
• Customer Service
• Advertising and Marketing Communication
• Public Relations
• Executive Secretariat
• Certificates (preferred)
• Microsoft Office Specialist (MOS)
• CCNA - Cisco
• Cambridge IT Skills
• Human Resources Certifications (HRD - HRMP - HRBP)

Required languages (preferred)

• Arabic - Advanced Level
• English - Advanced Level
• Turkish

Required skills:

• Customer Service
• Quality assurance
• Reporting and monitoring
• Measuring customer opinions and satisfaction
• Customer Experience Management
• Research and analysis
• Documentation and Consulting