Riyadh Customer Service Specialist - Full-Time

Khalejy; Riyadh; On-site; SAR 50,000 - 67,000; Full time

Job summary

Smart Interaction Communications Company in Riyadh is hiring a Customer Service Specialist to define performance indicators and quality standards for the service team. The role focuses on developing procedures, manuals, and programs to maximize customer satisfaction and professionalism in service delivery.

The position is full-time with a morning/evening shift, offering a salary range of 4,500 to 6,000 Saudi Riyals per month. Local candidates in Riyadh are preferred.

Qualifications

• Setting and defining performance indicators and quality standards in customer service.
• Participating in setting and updating customer service procedures and manuals.
• Developing programs to maximize the quality and professionalism of customer service systems.

Responsibilities

• Identify strengths and weaknesses in customer service systems and their satisfaction.
• Prepare, present, and archive specialized documents and reports related to customer service.

Job description

Smart Interaction Communications Company in Riyadh is hiring a Customer Service Specialist to define performance indicators and quality standards for the service team. The role focuses on developing procedures, manuals, and programs to maximize customer satisfaction and professionalism in service delivery.

The position is full-time with a morning/evening shift, offering a salary range of 4,500 to 6,000 Saudi Riyals per month. Local candidates in Riyadh are preferred.