Key Account Officer

ITL World™; Al Khobar; On-site; SAR 90,000 - 130,000; Full time

Job summary

ITL World is seeking a Key Account Officer to manage corporate client relationships in our Eastern Province, Al Khobar office. You will coordinate with operations and internal teams to ensure excellent service delivery, understand client requirements, monitor performance, and support business growth.

Candidates with 3–5 years in travel operations who want to progress into a Key Account Officer role are encouraged to apply.

Qualifications

• 3–5 years of experience in the travel industry, preferably in operations.
• Background in operations with a path toward a Key Account Officer role.

Responsibilities

• Manage and maintain relationships with key corporate clients.
• Coordinate with operations and internal teams to ensure smooth service delivery.
• Understand client requirements and provide timely solutions.
• Monitor account performance, service quality, and client satisfaction.
• Support business development and identify opportunities to strengthen client relationships.

Skills

Client management

Communication

Coordination

Travel industry experience

Job description

We are looking for a Key Account Officer to join our team and manage corporate client relationships, ensuring excellent service delivery and supporting business growth.

Key Responsibilities:

• Manage and maintain relationships with key corporate clients.
• Coordinate with operations and internal teams to ensure smooth service delivery.
• Understand client requirements and provide timely solutions.
• Monitor account performance, service quality, and client satisfaction.
• Support business development and identify opportunities to strengthen client relationships.

Requirements:

• 3–5 years of experience in the travel industry, preferably in operations.
• Candidates from an operations background who are looking to progress their career into a Key Account Officer role are encouraged to apply.
• Strong communication, coordination, and client-management skills.

Good understanding of corporate travel operations