Travel Consultant Supervisor

Tumodo; Riyadh; Hybrid; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Career growth path

Dynamic international environment

Influence processes

Job summary

Tumodo is seeking a Travel Consultant Lead/Supervisor to blend hands-on corporate travel booking with on-floor leadership. You will manage VIP itineraries, ensure policy compliance, and drive service quality across the support team to meet SLA targets.

You will supervise day-to-day operations, handle escalations, and mentor junior consultants, while maintaining strong client relationships. Native Arabic and high English proficiency are essential for success in our dynamic, international setting.

Qualifications

• 5–7 years as corporate travel consultant in a TMC or business travel environment.
• Proficient with GDS systems (Sabre preferred; Amadeus/Galileo acceptable).
• Native Arabic speaker with high English proficiency.
• 2+ years experience as a team leader, supervisor, or acting senior role.
• Strong decision-making and problem-solving skills.
• High attention to detail and ability to work under pressure.

Responsibilities

• Provide end-to-end corporate travel services for assigned clients, including flights, hotels, rail, car rentals, and ancillary services.
• Manage complex, multi-leg itineraries and VIP bookings.
• Ensure compliance with client travel policies and internal SLAs.
• Advise clients on routing, fares, and alternatives; handle tickets, changes, and refunds.
• Coordinate with airlines, hotels, and suppliers to resolve disruptions and urgent issues.
• Oversee daily operations of the travel support team and monitor queues across systems.

Skills

GDS Sabre

Team leadership

Arabic & English

Complex itineraries

Client management

Tools

Sabre

Job description

The Travel Consultant Lead/Supervisor is a role combining hands-on corporate travel booking role with operational and people supervision responsibilities. This position is responsible for delivering high-level travel services to key clients while ensuring smooth day-to-day operations of the support team, service quality, SLA adherence, and escalation management.

This role acts as the first line of operational leadership on the floor and a second-level escalation point for complex service or supplier-related cases.

Key Responsibilities

1. Travel Consulting & Client Service

• Provide end-to-end corporate travel services for assigned clients, including flights, hotels, rail, car rentals, and ancillary services.
• Manage complex, multi-leg itineraries and VIP bookings.
• Ensure full compliance with client travel policies and internal SLAs.
• Advise clients on best routing, fares, booking classes, exchanges, and alternatives.
• Handle ticketing, reissues, cancellations, refunds, and schedule changes.
• Coordinate with airlines, hotels, and suppliers to resolve disruptions and urgent travel issues.
• Act as a main point of contact for escalated client queries when required.

2. Operational Supervision & Floor Management

• Oversee daily operations of the travel support team.
• Ensure timely self-assignment of incoming cases by the team;
• Monitor and control queues across systems and channels
• Act as first point of contact for day-to-day operational questions from the team.
• Maintain clear communication channels between Support, Sales, and Account Management teams to ensure smooth coordination and client satisfaction.
• Take ownership of second-level escalations related to service delivery, SLA breaches, or supplier issues and ensure timely resolution of escalated cases.
• Take ownership of critical or sensitive queries when escalation is required.

4. Discipline & Attendance Control

• Monitor team attendance, punctuality, and adherence to working schedules via operational systems.
• Control login/logoff times and break schedules to ensure operational coverage.
• Ensure continuity of operations with minimal disruptions.
• Support onboarding and on-the-job guidance of junior consultants.
• Share best practices, updates on travel regulations, and system changes with the team.
• Identify process gaps and suggest operational improvements.
• Maintain high service quality standards across all handled and supervised cases.

Requirements

• 5-7 years of experience as a corporate travel consultant in a TMC or business travel environment
• Strong hands-on experience with GDS systems (Sabre preferred; Amadeus/Galileo acceptable)
• Native Arabic speaker with high English proficiency
• Proven experience handling complex itineraries and corporate clients
• From 2 years’ experience as a team leader, supervisor, or acting senior role
• Strong decision-making and problem-solving skills
• High attention to detail and ability to work under pressure

What We Offer

• Competitive compensation with supervisory role uplift
• Clear career growth path into operations or support management roles
• Dynamic, international working environment
• Opportunity to influence operational processes and service quality
• Be part of a fast-growing travel tech company with global ambitions