Account Manager

Manar Rass; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Manar Rass is seeking an experienced client account manager to act as the primary liaison for assigned customers and deliver tailored solutions that meet business objectives. You will build enduring relationships, negotiate agreements, and coordinate with internal teams to ensure successful delivery of our platform.

The role requires strong communication, a diplomatic demeanor, and the ability to travel as needed to manage key accounts and expand opportunities within the territory.

Qualifications

• Existing active network of customers within the assigned sector/region.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.
• 3+ years in the sales field.
• Must have a strong and diplomatic personality to handle clients and change requests.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop expert knowledge in our platform and be able to translate that into custom business benefits for customers
• Proven ability to handle complex sales cycles including the ability to provide coordination and direction to the extended team
• Maintain and update annual account plan for the assigned accounts
• Close coordination with the partners ecosystem to fortify the offerings and delivery capabilities

Skills

Client relationships

Negotiation

Communication

Travel readiness

Education

B.Sc. in Computer Science or Business

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Key Responsibilities

• Serve as the lead point of contact for all customer account management matters.


• Build and maintain strong, long-lasting client relationships.


• Negotiate contracts and close agreements to maximize profits.


• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.


• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.


• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).


• Collaborate with sales team to identify and grow opportunities within territory.


• Assist with challenging client requests or issue escalations as needed.


• Develop expert knowledge in our platform and be able to translate that into custom business benefits for customers


• Proven ability to handle complex sales cycles including the ability to provide coordination and direction to the extended team


• Maintain and update annual account plan for the assigned accounts


• Close coordination with the partners ecosystem to fortify the offerings and delivery capabilities

Qualifications

• Existing active network of customers within the assigned sector/region


• Articulate and well accustomed to a client facing role.


• Willingness and ability to travel.


• B.Sc. Degree in Computer Science, Business Administration or any other related field.


• 3+ years as in the sales field.


• Must have a strong and diplomatic personality to handle clients and change requests.