IT Support Specialist: Windows/macOS, Google Workspace

REEF GROUP | مجموعة ريف; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

REEF GROUP is seeking a proactive IT Support Officer to provide frontline technical support across the group and subsidiaries. You will diagnose issues, manage tickets, and ensure secure, stable IT operations to enable business continuity and digital transformation.

The role requires knowledge of Windows/macOS, Microsoft 365 or Google Workspace, and strong communication in Arabic and English. 0–2 years' experience and ITIL/CompTIA certifications are preferred.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 0-2 years of IT Support, Help Desk, or Technical Support experience.
• Good knowledge of Windows and macOS operating systems.
• Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting.
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
• Familiarity with Microsoft 365 or Google Workspace administration.
• Strong problem-solving, communication, and customer service skills.
• Fluency in Arabic with good English communication skills.

Responsibilities

• Provide first-line technical support for employees and retail branches via ticketing system, email, phone, or onsite.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents as needed.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
• Install, update, and support Windows and macOS operating systems while maintaining security.
• Support wired and wireless network connectivity, VPN access, file sharing, and email services.
• Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
• Assist users with system usage, conduct basic training sessions, and prepare user guides.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and support.
• Monitor and report on IT service requests, incident resolution, and support performance.
• Participate in IT disaster recovery and business continuity activities.

Skills

Windows OS

macOS

Microsoft Dynamics 365

Microsoft 365 Administration

Google Workspace Administration

Networking basics (LAN/WAN, VPN)

Hardware troubleshooting

Printers & peripherals

End-user support

Arabic language proficiency

English communication

Education

Diploma or Bachelor's degree in IT / CS

Tools

IT ticketing systems (ServiceNow, ClickUp)

ITIL Foundation

CompTIA Network+

Microsoft Modern Desktop Administrator

Job description

REEF GROUP is seeking a proactive IT Support Officer to provide frontline technical support across the group and subsidiaries. You will diagnose issues, manage tickets, and ensure secure, stable IT operations to enable business continuity and digital transformation.

The role requires knowledge of Windows/macOS, Microsoft 365 or Google Workspace, and strong communication in Arabic and English. 0–2 years' experience and ITIL/CompTIA certifications are preferred.