Global End-User IT Support Analyst

teamwass; Riyadh; On-site; SAR 167,000 - 234,000; Full time

Job summary

THE TEAM, a global sports, music and entertainment tech partner, seeks a hands‑on IT support professional in Riyadh. You will deliver responsive 1st/2nd line support for desktop, mobile and SaaS, triage issues, manage tickets in FreshService, and support onboarding, devices, and access management.

You will collaborate on Zoom, Google Workspace, Box/SharePoint, Meraki networks and MDM tasks. You will work with enterprise platforms, support executive users, and help maintain asset records and

Qualifications

• Experience in fast‑paced, multi‑platform service desk or end‑user support.
• Strong troubleshooting across OS, devices, apps, connectivity and access.
• Experience with Mac and Windows devices, mobile endpoints and cloud apps.
• Knowledge of service desk processes: ticket ownership, prioritisation, escalation and documentation.
• Understanding of endpoint management, software deployment and device compliance.
• Ability to support executive and non‑technical users clearly and calmly.

Responsibilities

• Provide 1st and 2nd line support across desktop, mobile, SaaS and office tech.
• Triage, troubleshoot and resolve hardware, software, networking and access issues.
• Log tickets and maintain updates in FreshService with SLA adherence.
• Assist with onboarding, offboarding, and moves including device setup.
• Administer devices across Mac and Windows environments and coordinate replacements.
• Assist with identity/access management using Okta and M365, including MFA and resets.
• Support collaboration platforms like Zoom, Slack, Google Workspace, Box, SharePoint.
• Provide mobile device and telecom support across EE and Vodafone services.
• Maintain asset records in Oomnitza and manage lifecycle reporting.
• Assist with MDM activities using Intune and other tooling.
• Support networking and workplace tech including Meraki, printers, rooms, Verkada.
• Coordinate with vendors for repairs, licensing and support.
• Contribute to tech rollouts, documentation and events support.

Skills

1st & 2nd line support

Troubleshooting

Multi‑platform support

Executive user support

Communication

Tools

FreshService

Okta

Microsoft 365

Zoom

Slack

Google Workspace

Box

SharePoint

Meraki

Oomnitza

Intune

IRU

Job description

THE TEAM, a global sports, music and entertainment tech partner, seeks a hands‑on IT support professional in Riyadh. You will deliver responsive 1st/2nd line support for desktop, mobile and SaaS, triage issues, manage tickets in FreshService, and support onboarding, devices, and access management.

You will collaborate on Zoom, Google Workspace, Box/SharePoint, Meraki networks and MDM tasks. You will work with enterprise platforms, support executive users, and help maintain asset records and