Remote IT Support Analyst - Multi-Platform & Desk-side

THE; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

THE in Riyadh is looking for a Support Analyst to provide 1st and 2nd line technology support. In this role, you will troubleshoot hardware and software issues, ensuring excellent service for users in a fast-paced environment.

Your responsibilities include managing service tickets, onboarding users, and administering end-user devices across Mac and Windows. You will collaborate on technology projects, ensuring a reliable setup for both on-site and remote users.

Join a global team with a focus on improvement and integration across diverse platforms.

Qualifications

• Experience supporting a fast-paced, multi-platform environment.
• Strong troubleshooting across operating systems and end-user devices.
• Awareness of networking fundamentals.

Responsibilities

• Provide 1st and 2nd line support for technology incidents and service requests.
• Log and maintain accurate updates on service tickets.
• Support user onboarding and device management.

Skills

Troubleshooting across operating systems

Experience in service desk environments

Support for Mac and Windows devices

Knowledge in SaaS applications

Customer communication skills

Tools

FreshService

Okta

Microsoft 365

IRU

Job description

THE in Riyadh is looking for a Support Analyst to provide 1st and 2nd line technology support. In this role, you will troubleshoot hardware and software issues, ensuring excellent service for users in a fast-paced environment.

Your responsibilities include managing service tickets, onboarding users, and administering end-user devices across Mac and Windows. You will collaborate on technology projects, ensuring a reliable setup for both on-site and remote users.

Join a global team with a focus on improvement and integration across diverse platforms.