Technical Support Specialist

REEF GROUP | مجموعة ريف; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

REEF GROUP is seeking a proactive IT Support Officer to provide frontline technical support across the group and subsidiaries. You will diagnose issues, manage tickets, and ensure secure, stable IT operations to enable business continuity and digital transformation.

The role requires knowledge of Windows/macOS, Microsoft 365 or Google Workspace, and strong communication in Arabic and English. 0–2 years' experience and ITIL/CompTIA certifications are preferred.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 0-2 years of IT Support, Help Desk, or Technical Support experience.
• Good knowledge of Windows and macOS operating systems.
• Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting.
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
• Familiarity with Microsoft 365 or Google Workspace administration.
• Strong problem-solving, communication, and customer service skills.
• Fluency in Arabic with good English communication skills.

Responsibilities

• Provide first-line technical support for employees and retail branches via ticketing system, email, phone, or onsite.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents as needed.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
• Install, update, and support Windows and macOS operating systems while maintaining security.
• Support wired and wireless network connectivity, VPN access, file sharing, and email services.
• Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
• Assist users with system usage, conduct basic training sessions, and prepare user guides.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and support.
• Monitor and report on IT service requests, incident resolution, and support performance.
• Participate in IT disaster recovery and business continuity activities.

Skills

Windows OS

macOS

Microsoft Dynamics 365

Microsoft 365 Administration

Google Workspace Administration

Networking basics (LAN/WAN, VPN)

Hardware troubleshooting

Printers & peripherals

End-user support

Arabic language proficiency

English communication

Education

Diploma or Bachelor's degree in IT / CS

Tools

IT ticketing systems (ServiceNow, ClickUp)

ITIL Foundation

CompTIA Network+

Microsoft Modern Desktop Administrator

Job description

We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.

Key Responsibilities

• Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
• Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
• Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
• Support wired and wireless network connectivity, VPN access, file sharing, and email services.
• Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
• Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
• Monitor and report on IT service requests, incident resolution, and support performance.
• Participate in IT disaster recovery and business continuity activities to minimize service interruptions.

Required Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 0-2 years of experience in IT Support, Help Desk, or Technical Support.
• Good knowledge of Windows and macOS operating systems.
• Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
• Experience troubleshooting hardware, software, printers, and end-user devices.
• Familiarity with Microsoft 365 or Google Workspace administration.
• Strong problem-solving, communication, and customer service skills.
• Ability to prioritize tasks and work effectively under pressure.
• Fluency in Arabic with good English communication skills.

Preferred Qualifications

• ITIL Foundation Certification.
• CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
• Knowledge of SLA management, incident management, and technical support best practices.

Why Join Us?

Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.