IT Support Specialist - Remote & Onsite Helpdesk

Napco National; Eastern Province; Hybrid; SAR 67,000 - 112,000; Full time

Job summary

Napco National is seeking an IT Support professional to provide frontline assistance across business units, ensuring SLA-based services are delivered efficiently. The role involves configuring devices, repairing peripherals, and assisting users with software setup while coordinating with network and infrastructure teams.

You will support both physical and remote users, manage small IT projects, and help maintain smooth operations across sites in the Eastern Province region.

Responsibilities

• Provide support to business units for services that are set in Service Level Agreements (SLA).
• Format and prepare laptops and desktops.
• Repair printers scanners and photocopiers before allocating to a third party.
• Install and configure all kinds of software for current & new users
• Communicate with network Laptop/desktop and computer accessories
• Ensure the first line of network and telecom and infrastructure support (cabling, points, testing).
• Handle IT-related projects given by the support manager and handle sites.
• Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary.
• Take immediate action in case of technical problems and maintain smooth operation
• Provides flexible and responsive Technical Support across the company (physically & remotely).
• Deliver and set up items to users in all Business units.

Job description

Napco National is seeking an IT Support professional to provide frontline assistance across business units, ensuring SLA-based services are delivered efficiently. The role involves configuring devices, repairing peripherals, and assisting users with software setup while coordinating with network and infrastructure teams.

You will support both physical and remote users, manage small IT projects, and help maintain smooth operations across sites in the Eastern Province region.