On-Site IT Support Specialist — Project Roles

SITE سايت; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance (employee & family)

Job summary

SITE سايت is seeking an IT Support Specialist to provide first-level technical support, ensuring reliable operation of IT systems and services in a project-based environment in Riyadh. The role focuses on incident resolution, user support, and system troubleshooting in line with SLAs and policy.

Responsibilities include assisting with hardware/software issues, user account management, asset documentation, and escalation when needed.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related field.
• Minimum 2 years of relevant experience in IT support, help desk, service desk, or technical support.

Responsibilities

• Provide technical support to end users for hardware, software, network, and application-related issues.
• Respond to and resolve incidents and service requests through ticketing systems within agreed SLAs.
• Install, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
• Troubleshoot operating systems, office applications, email, and collaboration tools.
• Support user account management, including access provisioning, password resets, and permission changes.
• Assist in maintaining IT assets, inventory records, and documentation.
• Escalate complex or unresolved issues to appropriate technical teams while ensuring proper follow-up.

Skills

IT support

Troubleshooting

Incident management

Education

Bachelor’s degree in CS/IT/Network Engineering

Job description

SITE سايت is seeking an IT Support Specialist to provide first-level technical support, ensuring reliable operation of IT systems and services in a project-based environment in Riyadh. The role focuses on incident resolution, user support, and system troubleshooting in line with SLAs and policy.

Responsibilities include assisting with hardware/software issues, user account management, asset documentation, and escalation when needed.