Technical Support Specialist

2P Perfect Presentation; Riyadh; On-site; SAR 67,000 - 95,000; Full time

Job summary

2P Perfect Presentation in Riyadh is seeking a Technical Support Specialist to provide high-quality IT support. You will assist end users in a fast-paced environment, resolving hardware, software, and network issues with strong troubleshooting and communication skills.

The role requires a diploma or bachelor's in computer science/IT, advanced English, and at least 1 year of help desk experience. Familiarity with IT ticketing systems and remote support tools is preferred.

Qualifications

• Diploma or Bachelor's degree in computer science, IT, or related field.
• Advanced English language skills.
• Minimum of 1 year of experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems efficiently.
• Respond to support requests via ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Skills

Advanced English

Troubleshooting

Communication skills

Ticketing systems

Remote support tools

Education

Diploma or Bachelor's degree in Computer Science/Information Technology or related field

Tools

IT ticketing systems

Remote support tools

Job description

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems efficiently.
• Respond to support requests via ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Requirements:

• Diploma or Bachelor's degree in computer science, Information Technology, or a related field.
• Advanced English language skills.
• Minimum of 1 year of experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.
• Experience with IT ticketing systems and remote support tools.
• Solid understanding of troubleshooting methodologies.

Skills:

• Attention to detail and ability to work under pressure.
• Familiarity with ITIL best practices is a plus.