IT Support Analyst

Maximus KSA | ماكسيموس السعودية; Riyadh Region; On-site; SAR 90,000 - 120,000; Full time

Job summary

Maximus KSA is seeking an experienced IT Support Analyst to provide end-user technical support and maintain IT infrastructure across its offices in the Kingdom. The role focuses on proactive troubleshooting, customer service, and reliable technology services to keep daily operations running smoothly.

The ideal candidate has a Bachelor’s degree in IT or CS, at least 3 years in IT support, and strong knowledge of Windows environments.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• English proficiency required; Arabic is an advantage.
• Minimum 3 years of experience in IT Technical Support or a similar role.

Responsibilities

• Provide 1st, 2nd, and 3rd line technical support to end users.
• Diagnose and resolve hardware, software, and system issues.
• Configure and deploy desktops, laptops, smartphones, and related devices.
• Support new user onboarding, setup, and account administration.
• Manage and prioritize support requests to meet business needs.
• Perform root cause analysis and implement long-term solutions.
• Coordinate with external IT vendors for hardware and software support.
• Maintain IT asset records and related documentation.
• Support IT projects, initiatives, policies, and operational improvements.

Skills

English proficiency

Education

Bachelor's degree in IT/CS

Tools

Windows environments

Microsoft 365 administration

Networking basics

Remote support tools

Job description

We are seeking an experienced IT Support Analyst to provide end-user technical support, maintain IT infrastructure, and ensure the smooth operation of technology services across our offices in the Kingdom. This role is ideal for a proactive IT professional with strong troubleshooting skills and a customer-focused approach.

Key Responsibilities:

• Provide 1st, 2nd, and 3rd line technical support to end users
• Diagnose and resolve hardware, software, and system issues
• Configure and deploy desktops, laptops, smartphones, and related devices
• Support new user onboarding, setup, and account administration
• Manage and prioritize support requests to meet business needs
• Perform root cause analysis and implement long-term solutions
• Coordinate with external IT vendors for hardware and software support
• Maintain IT asset records and related documentation
• Support IT projects, initiatives, policies, and operational improvements

Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field
• English proficiency required; Arabic is an advantage
• Minimum 3 years of experience in IT Technical Support or a similar role

Technical Expertise:

• Strong knowledge of Windows environments
• Experience supporting desktops, laptops, smartphones, and mobile devices
• Familiarity with Microsoft 365 administration and desktop applications
• Understanding of networking, telephony, and information security controls
• Experience with remote support tools and office peripherals

Why Join Us?

Be part of a team supporting a nationally significant initiative that contributes to improving services and outcomes for citizens across the Kingdom. You'll have the opportunity to work in a dynamic environment where technology plays a critical role in operational excellence and service delivery.