IT Support Specialist – L1/L2 Technical Support | Dammam, Saudi Arabia

Gulfcryo; Saudi Arabia; On-site; SAR 80,000 - 110,000; Full time

Job summary

Gulf Cryo is seeking an IT Support Specialist to provide technical assistance to employees and help maintain the organization’s IT systems in Dammam, Saudi Arabia. The role includes handling service desk requests, troubleshooting issues, and supporting IT infrastructure and office equipment.

The successful candidate should have at least two years of L1/L2 support experience, strong communication, and knowledge of IT asset management, with the ability to travel to Maaden, Riyadh, Jubail and

Qualifications

• Strong communication and customer service skills.
• Valid driving licence.
• Willingness to travel to Maaden, Riyadh, Jubail and Jeddah as required.

Responsibilities

• Troubleshoot IT issues and manage service desk requests.
• Set up, configure and maintain computers, software and mobile devices.
• Maintain IT equipment and company technology assets.
• Provide technical support for IT systems and office equipment.
• Assist with onboarding new employees and configuring their IT equipment.
• Support information security activities and system changes.
• Provide technical guidance and user training to employees.
• Help maintain reliable IT services and resolve technical issues efficiently.

Skills

Strong communication

Customer service

Education

Relevant IT qualification

Tools

Windows OS

IT asset management

Service desk systems

Troubleshooting hardware/software

Job description

Location: Dammam, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Administration & Office Support

Job Overview

Gulf Cryo is seeking an IT Support Specialist to provide technical assistance to employees and help maintain the organization’s IT systems, equipment and services in Dammam, Saudi Arabia.

The successful candidate will handle service desk requests, troubleshoot technical issues, maintain computers and mobile devices, and support IT infrastructure and office equipment. The role also involves assisting with information security, system changes, employee onboarding and user training.

This opportunity is suitable for IT professionals with at least two years of Level 1 (L1) and Level 2 (L2) technical support experience, strong communication skills and knowledge of IT asset management.

Candidates must hold a valid driving licence and be willing to travel to Maaden, Riyadh, Jubail and Jeddah whenever required.

Key Responsibilities

• Troubleshoot IT issues and manage service desk requests.
• Set up, configure and maintain computers, software and mobile devices.
• Maintain IT equipment and company technology assets.
• Provide technical support for IT systems and office equipment.
• Assist with onboarding new employees and configuring their IT equipment.
• Support information security activities and system changes.
• Provide technical guidance and user training to employees.
• Help maintain reliable IT services and resolve technical issues efficiently.

Requirements & Qualifications

Education

• – Relevant IT qualification.

Experience

• Minimum 2 years of L1/L2 technical support experience.
• Experience in IT support or service desk operations.

Technical Skills

• Windows operating systems.
• Computer systems and user devices.
• IT asset management.
• Service desk systems.
• Software and hardware troubleshooting.
• IT systems and office equipment support.

Additional Requirements

• Strong communication and customer service skills.
• Valid driving licence.
• Willingness to travel to Maaden, Riyadh, Jubail and Jeddah as required.

Salary, Benefits & Career Growth

The employer has not disclosed salary or specific employee benefits.

Further details regarding compensation, employment benefits, professional training and career development should be confirmed directly with the employer.