End-User IT Support & AD Access Specialist

SAUDI ARABIAN RESOURCES COMPANY; Riyadh; On-site; SAR 67,000 - 134,000; Full time

Job summary

SAUDI ARABIAN RESOURCES COMPANY is seeking an IT Help Desk professional to diagnose and resolve hardware and software issues for end-users, manage Active Directory accounts, and maintain asset records. The role deploys software updates and security patches while guiding users on IT best practices.

The ideal candidate has 2+ years in IT support, strong Windows/Office 365 skills, and familiarity with SAP or ERP systems; English and Arabic communication is required.

Qualifications

• Two years in IT help desk or support role.
• Proficiency with Windows OS and Office 365.
• Active Directory user management experience.
• Familiarity with SAP or ERP systems.
• ITIL Foundation certification desirable.
• Experience in industrial manufacturing or laboratory environments preferred.

Responsibilities

• Diagnose and resolve hardware and software issues to minimize downtime.
• Manage user accounts and permissions in Active Directory.
• Maintain accurate hardware asset records and coordinate repairs.
• Deploy software updates and security patches on endpoints.
• Perform basic network diagnostics and escalate complex faults.
• Document all support activities in the IT service management tool.
• Provide clear user guidance on IT systems and security practices.
• Coordinate with vendors for hardware warranties and services.

Skills

Incident Resolution

Access Management

Asset Maintenance

System Support

Network Troubleshooting

Documentation

User Guidance

Vendor Coordination

English & Arabic

Education

Bachelor's degree in Information Technology or related field

Tools

SAP

Active Directory

Job description

SAUDI ARABIAN RESOURCES COMPANY is seeking an IT Help Desk professional to diagnose and resolve hardware and software issues for end-users, manage Active Directory accounts, and maintain asset records. The role deploys software updates and security patches while guiding users on IT best practices.

The ideal candidate has 2+ years in IT support, strong Windows/Office 365 skills, and familiarity with SAP or ERP systems; English and Arabic communication is required.