IT infrastructure Support Engineer- Experience in DIGITAL, ITIL/ SLA/Linux, Active directory, g[...]

Avensys Consulting; Riyadh; On-site; SAR 80,000 - 110,000; Full time

Job summary

Avensys Consulting is seeking an IT infrastructure Support Engineer to maintain the designated site/GEO infrastructure, monitor critical systems, and ensure SLA-driven service delivery. You will provide end-user support, manage outages, and participate in IT projects affecting local IT services.

The role acts as IT ambassador for the business and requires collaboration with stakeholders to keep business applications running.

Qualifications

• Experience with Windows servers and Active Directory basics.
• Familiarity with IT infrastructure support operations.
• Understanding of SLA-driven service delivery.

Responsibilities

• Keep critical IT applications running.
• Deliver support within IT Service Level Agreements to meet KPIs.
• Support IT-related change requests and projects affecting local/regional business.
• Act as IT focal for the business, deliver IT service reports to management.
• Collaborate with team and manage business satisfaction with IT service.

Skills

Windows servers

Active Directory

Education

Bachelor's degree in IT/Computer Science

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire for an \"IT infrastructure Support Engineer \"

Job Summary: IT infrastructure Support Engineer provides support and maintenance for IT the infrastructure on the designated site/GEO. Fulfill the service within the defined SLA levels. Oversee respective applications, systems and IT infrastructures. Support system maintenances, outages. Provide customer service for business end-users. Focuses on keeping the critical business applications running. Take part in IT related projects that affect the designated site/GEO. Act as IT ambassador for local business, deliver service monthly report to business stakeholders and manage their satisfaction to IT service.

• Keep critical IT managed applications running.
• Deliver support service within the IT Service Level Agreements to achieve IT and business KPIs.
• Support IT related change requests, projects that impact the local/regional business (including infrastructure, DWS, applications and security).
• Act as IT focal for the business, deliver IT service report to business mgmt.
• team and manage business satisfaction to IT service.

Technical Skill:

• Windows servers, Active Directory services basic level

Education:

Bachelor’s degree in IT, Computer Science, or related field

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy