IT Deskside Support Engineer(Saudi National)

Avensys Consulting; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Avensys is seeking an IT Deskside Support Engineer to deliver on-site, hands-on technical support for end users in Riyadh under a 12-month contract.

The role focuses on resolving hardware and software issues, imaging and deploying OS, managing tickets in the ITSM system, and coordinating with vendors to ensure SLA and security compliance while delivering a smooth end-user experience.

Qualifications

• Strong knowledge of Windows OS and Office productivity tools.
• Hands-on experience with SCCM/endpoint tools and AD basics.
• Familiarity with ITIL/ITSM processes.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide on-site Level 2 deskside support for desktops, laptops, monitors, printers, and peripherals.
• Diagnose, troubleshoot, and resolve hardware and software issues promptly.
• Assist OS installations, imaging, encryption, driver installation, and application deployment.
• Manage incident and service request tickets via ITSM system and provide regular status updates to users.
• Escalate unresolved or complex issues to L3 teams when required.
• Support user onboarding and offboarding, including device setup and access readiness.
• Maintain and contribute to the knowledge base, documenting recurring issues, workarounds, and solutions.
• Coordinate with third-party vendors for hardware repair, replacement, and warranty cases.
• Ensure compliance with SLA, security, and IT policies during support delivery.

Skills

Troubleshooting

Customer service

Communication

Tools

SCCM/Endpoint tools

Active Directory

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

IT Deskside Support Engineer ( 12 months Contract)

Job Summary:

A Deskside Engineer provides on-site, hands-on IT support to end users. The role focuses on resolving hardware, software, and peripheral issues that cannot be handled remotely by the service desk, ensuring a smooth and productive end-user experience.

• Provide on-site Level 2 deskside support for end users, including desktops, laptops, monitors, printers, and peripherals
• Diagnose, troubleshoot, and resolve hardware and software issues in a timely and professional manner
• Support OS installation, reimaging, encryption, driver installation, and application deployment
• Handle incident and service request tickets via the ITSM/ticketing system and provide regular status updates to users
• Escalate unresolved or complex issues to L3 teams or specialized support groups when required
• Support user onboarding and offboarding, including device setup and access readiness
• Maintain and contribute to the knowledge base, documenting recurring issues, workarounds, and solutions
• Coordinate with third-party vendors for hardware repair, replacement, and warranty cases
• Ensure compliance with SLA, security, and IT policies during support delivery

Technical Skill:

Strong knowledge of: Windows OS (Windows 10/11), Office productivity tools, Desktop/laptop hardware and peripherals

Hands-on experience with: Device imaging and deployment tools (e.g., SCCM / endpoint tools) and Active Directory basics (join domain, user/group support)

Familiarity with ITIL / ITSM processes

Good troubleshooting, communication, and customer service skills

Ability to work independently in an on-site support environment

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.