Information Technology Manager

Confidential Careers; Jeddah; On-site; SAR 180,000 - 320,000; Full time

Job summary

Confidential Careers is seeking an IT Manager in Jeddah to lead ERP, technical support, cloud infrastructure and cybersecurity. You will align technology with business goals, ensure reliable operations, and protect assets.

The role requires solid ERP experience (Microsoft Dynamics), cloud and security leadership, and a proven ability to guide IT teams, manage vendors, and implement ITSM practices for continuity.

Qualifications

• Bachelor’s degree requirement; Master’s degree or MBA is a plus.
• 7+ years IT experience with at least 3 years in a managerial or leadership role
• Hands-on ERP experience with Microsoft Dynamics
• Proven cloud infrastructure management across major platforms
• Leadership in cybersecurity initiatives and incident response
• Experience managing IT helpdesk and end-user operations
• Strong problem solving and communication skills

Responsibilities

• Oversee ERP systems configuration, upgrades, and data governance.
• Manage IT helpdesk, define SLAs, and lead end-user support.
• Design, deploy, and manage cloud infrastructure and cost optimization.
• Develop and implement cybersecurity strategy, incident response, and audits.
• Ensure business continuity and IT governance across departments.

Skills

Cloud infrastructure management

Cybersecurity leadership

IT helpdesk management

Technical problem solving

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Master's degree or MBA is a plus

Tools

Microsoft Dynamics

Job description

JOB PURPOSE:

The IT Manager is responsible for overseeing the full spectrum of the organization’s information technology operations. This role serves as the central point of leadership across four critical pillars: Enterprise Resource Planning (ERP) systems, Technical Support, Cloud Infrastructure, and Cybersecurity. The IT Manager ensures that all technology systems are aligned with business objectives, reliably maintained, and protected against evolving threats — enabling seamless operations across the organization.

KEY RESPONSIBILITIES

:1. ERP – Enterprise Resource Plannin

• gManage, configure, and continuously optimize ERP systems to support business processes across departments (Finance, HR, Supply Chain, Operations, etc.
• )Lead ERP upgrades, patches, and module rollouts in coordination with vendors and internal stakeholder
• sDevelop and enforce data governance standards and ERP usage policie
• sProvide training and documentation to end-users and department administrator
• sMonitor system performance, troubleshoot ERP-related issues, and coordinate vendor suppor
• tEvaluate and recommend new ERP modules or integrations to meet evolving business need

s2. Technical Support – IT Operations & End-User Suppo

• rtOversee the IT helpdesk function, ensuring timely resolution of hardware, software, and connectivity issu
• esDefine and enforce SLAs (Service Level Agreements) for all support tie
• rsManage and mentor the IT support team, including scheduling, performance reviews, and professional developme
• ntMaintain asset inventory, procurement processes, and lifecycle management of IT equipme
• ntImplement and maintain IT service management (ITSM) practices and ticketing syste
• msEnsure business continuity through proactive maintenance, backups, and disaster recovery planni

ng3. Cloud Infrastructure – Architecture, Reliability & Scalabil

• ityDesign, deploy, and manage cloud environments to support business applications and data worklo
• adsOversee cloud cost management, resource optimization, and capacity plann
• ingEnsure high availability, fault tolerance, and disaster recovery capabilities across cloud servi
• cesLead cloud migration initiatives for on-premise systems where applica
• bleEstablish infrastructure-as-code (IaC) practices and automate provisioning workfl
• owsMonitor cloud performance, uptime, and SLA compliance using observability to
• olsCollaborate with development teams to support DevOps and CI/CD pipeline requireme

nts4. Cybersecurity – Security Strategy & Asset Protec

• tionDevelop and implement the organization’s cybersecurity strategy, policies, and framew
• orksOversee vulnerability assessments, penetration testing, and security audits on a regular b
• asisManage identity and access management (IAM), multi-factor authentication (MFA), and zero-trust security princi
• plesMonitor security events and manage incident response procedures, including investigation and remedia
• tionEnsure compliance with relevant regulations and industry standards (e.g., ISO 27001, NIST, GDPR,
• NCA)Conduct security awareness training programs for all s
• taffEvaluate, procure, and manage security tools including firewalls, endpoint protection, SIEM, and DLP solut

ionsQualifica

• tions
  Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field - Master's degree or MBA is
• a plusMinimum 7 years of progressive IT experience, with at least 3 years in a managerial or leadershi
• p roleExperience in information technology space and solving various software and hardware pr
• oblemsHands-on experience managing ERP systems ( Microsoft Dyn
• amics)Proven track record in managing cloud infrastructure across major pla
• tformsDemonstrated experience leading cybersecurity initiatives and responding to security inc
• identsExperience managing IT helpdesk teams and end-user support oper
• ationsStrong technical problem solving and communication

skills