Information Technology Administrator

Noble Horizon; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

Noble Horizon in Riyadh is seeking an IT Administrator to manage and support the organization’s IT infrastructure, systems, and end-user technology needs. The role ensures the availability, security, and reliability of IT services while providing technical support to employees.

The ideal candidate has 3–5 years of IT experience, a degree in IT or CS, strong knowledge of Microsoft 365, Windows OS, networking, and cloud platforms, plus solid problem-solving and documentation skills.

Qualifications

• Bachelor's degree or diploma in IT/CS or related field.
• 3–5 years of IT Administration or Technical Support experience.
• Strong knowledge of Microsoft 365, Windows OS, networking and cloud platforms.

Responsibilities

• Manage and maintain IT infrastructure, systems, networks and devices.
• Provide first and second line technical support to employees.
• Ensure cybersecurity controls, asset management and policy compliance.
• Maintain backups, documentation, and asset inventory.
• Coordinate with vendors for support and maintenance.

Skills

Strong communication

Customer service

Troubleshooting

Documentation

Multitasking

English proficiency

Education

Bachelor's Degree or Diploma in IT/CS

Tools

Microsoft 365

Windows OS

Networking

Cloud platforms

Job description

The IT Administrator is responsible for managing and supporting the organization's IT infrastructure, systems, applications, and end-user technology needs. The role ensures the availability, security, and reliability of IT services while providing technical support to employees. The IT Administrator also oversees IT assets, system access management, cybersecurity practices, and vendor coordination to support smooth business operations.

Key Responsibilities

IT Infrastructure & Systems Management

• Manage and maintain company hardware, software, networks, and IT systems.
• Monitor the performance, availability, and security of IT infrastructure.
• Configure, install, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft 365, email systems, collaboration tools, and business applications.
• Coordinate system upgrades, patches, and maintenance activities.

User Support & Service Delivery

• Provide first-level and second-level technical support to employees.
• Troubleshoot hardware, software, network, and connectivity issues.
• Manage IT service requests and ensure timely resolution of support tickets.
• Conduct user onboarding and offboarding, including system access provisioning and revocation.
• Provide guidance and training to users on IT systems and best practices.

Information Security & Compliance

• Implement and maintain cybersecurity controls and security policies.
• Monitor system access and ensure compliance with information security standards.
• Manage antivirus, endpoint protection, and data backup solutions.
• Support periodic security assessments and vulnerability management activities.
• Ensure confidentiality, integrity, and protection of company data.
• Maintain accurate records of IT assets, licenses, warranties, and inventory.
• Manage IT asset allocation, recovery, and lifecycle management.
• Coordinate with external vendors and service providers for support and maintenance.
• Monitor software license compliance and renewal requirements.
• Evaluate and recommend technology solutions to improve efficiency and security.

Business Continuity & Documentation

• Maintain backup and disaster recovery processes.
• Ensure critical business systems are adequately protected and recoverable.
• Prepare and maintain IT policies, procedures, and technical documentation.
• Support technology-related projects and business initiatives as assigned.

Skills & Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of experience in IT Administration, Technical Support, or Systems Administration.
• Strong knowledge of Microsoft 365, Windows operating systems, networking, and cloud-based platforms.
• Experience managing hardware, software, user accounts, and IT assets.
• Understanding of cybersecurity principles and IT best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational and documentation skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and customer service skills.
• Proficiency in English; Arabic is an advantage.