In-Villa Dining Guest Experience Specialist

Rosewood Hotels and Resorts; Saudi Arabia; On-site; SAR 45,000 - 62,000; Full time

Job summary

Rosewood Hotels and Resorts in Saudi Arabia seeks an Ordertaker for its In Villa Dining team. You will be the first point of contact for guests requesting In Villa Dining services, providing expert menu guidance and coordinating with the wider Food & Beverage team.

You will deliver warm, personalised service, manage guest requests with accuracy, and help create memorable dining experiences while upholding luxury standards and professionalism.

Qualifications

• Proven experience in Food & Beverage or hospitality sales.
• Strong knowledge of food and beverage products and ability to recommend menu options.

Responsibilities

• Deliver exceptional guest service through professional and engaging telephone interactions.
• Provide accurate menu recommendations including dietary allergen and preference-based guidance.
• Drive revenue opportunities through effective suggestive selling and promotion of hotel dining experiences.
• Coordinate guest requests special deliveries and VIP requirements to ensure seamless service execution.
• Maintain thorough knowledge of In Villa Dining offerings daily specials and hotel promotions.
• Uphold Rosewood and LQA standards while ensuring compliance with departmental procedures and service expectations.

Skills

Guest service

Order taking

Hospitality sales

Communication skills

English proficiency

Tools

Point-of-sale system

Job description

Rosewood Hotels and Resorts in Saudi Arabia seeks an Ordertaker for its In Villa Dining team. You will be the first point of contact for guests requesting In Villa Dining services, providing expert menu guidance and coordinating with the wider Food & Beverage team.

You will deliver warm, personalised service, manage guest requests with accuracy, and help create memorable dining experiences while upholding luxury standards and professionalism.