Lux In-Villa Dining Concierge

Rosewood Hotel Group; Umluj; On-site; SAR 65,000 - 85,000; Full time

Job summary

Rosewood Hotel Group is seeking an Order Taker - In-Villa Dining to deliver exceptional guest experiences in a luxury setting. You will handle all In-Villa Dining calls, ensure accurate orders, and coordinate with Culinary and operations to meet service standards.

The role emphasizes personalized, professional hospitality, knowledge of menus, and proactive communication to guests and team members across departments.

Qualifications

• Handle In-Villa Dining calls promptly and professionally.
• Demonstrate knowledge of menus, allergens, ingredients, and service timings.
• Assist guests with menu selections based on preferences and dietary needs.
• Accurately record orders with guest preferences and restrictions.
• Coordinate with Culinary and service teams to ensure timely delivery.
• Maintain detailed knowledge of hotel facilities and guest services.

Responsibilities

• Take and relay In-Villa Dining orders accurately.
• Provide personalized recommendations and upsell premium items.
• Coordinate with kitchen and service teams to ensure order accuracy and timely delivery.
• Communicate delays or changes proactively to guests.
• Maintain confidential guest information and preferences.
• Support VIP amenities and bespoke guest requests.

Skills

Order taking

Guest service

Menu knowledge

Upselling

Communication

Job description

Rosewood Hotel Group is seeking an Order Taker - In-Villa Dining to deliver exceptional guest experiences in a luxury setting. You will handle all In-Villa Dining calls, ensure accurate orders, and coordinate with Culinary and operations to meet service standards.

The role emphasizes personalized, professional hospitality, knowledge of menus, and proactive communication to guests and team members across departments.