In-Room Dining Experience Manager

raffles hotels & resorts; Saudi Arabia; On-site; SAR 335,000 - 469,000; Full time

Job summary

Raffles Hotel Jeddah is seeking an Assistant In-Room Dining Manager to oversee operations, guest satisfaction, and service quality in our luxury hotel. You will coordinate between servers, kitchen, and guests, manage shifts, and ensure accurate menu and beverage descriptions while maintaining brand standards.

Candidates should have prior supervisory F&B experience, strong English communication, and proficient MS Office skills.

Qualifications

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
• Clear & concise written and verbal communication skills in English are required.
• Proficient in Microsoft Office, namely Word and Excel.
• Excellent organizational, interpersonal and administrative skills; attention to detail.

Responsibilities

• Oversee and assist daily operations (morning, evening, overnight).
• Act as liaison between servers, guests and kitchen.
• Maintain inventory of equipment, linen and supplies.
• Handle and resolve constructive guest feedback.
• Prepare shift schedules according to hotel occupancy and functions.
• Monitor and control POS system and hotel reports.
• May assist in other F&B outlets when needed.

Job description

Raffles Hotel Jeddah is seeking an Assistant In-Room Dining Manager to oversee operations, guest satisfaction, and service quality in our luxury hotel. You will coordinate between servers, kitchen, and guests, manage shifts, and ensure accurate menu and beverage descriptions while maintaining brand standards.

Candidates should have prior supervisory F&B experience, strong English communication, and proficient MS Office skills.