Assistant Manager - In Room Dining (IRD)

raffles hotels & resorts; Saudi Arabia; On-site; SAR 335,000 - 469,000; Full time

Job summary

Raffles Hotel Jeddah is seeking an Assistant In-Room Dining Manager to oversee operations, guest satisfaction, and service quality in our luxury hotel. You will coordinate between servers, kitchen, and guests, manage shifts, and ensure accurate menu and beverage descriptions while maintaining brand standards.

Candidates should have prior supervisory F&B experience, strong English communication, and proficient MS Office skills.

Qualifications

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
• Clear & concise written and verbal communication skills in English are required.
• Proficient in Microsoft Office, namely Word and Excel.
• Excellent organizational, interpersonal and administrative skills; attention to detail.

Responsibilities

• Oversee and assist daily operations (morning, evening, overnight).
• Act as liaison between servers, guests and kitchen.
• Maintain inventory of equipment, linen and supplies.
• Handle and resolve constructive guest feedback.
• Prepare shift schedules according to hotel occupancy and functions.
• Monitor and control POS system and hotel reports.
• May assist in other F&B outlets when needed.

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Act as liaison between servers, guests, and kitchen.
• Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies
• Oversee guest selection and ensure proper placement and distribution
• Responsible for Shift staffing and table dressing area
• Supervise tabletop presentation for meal service
• Floor presence during shift, greeting and interaction with guests
• Prepare shift schedules according to Hotel occupancy and special functions
• Handle and resolve constructive guest feedback
• Complete menu knowledge
• May assist in other F&B outlet when needed
• Maintain inventory of equipment, linen and other supplies
• Monitor and control POS system with regards to guest checks and hotel reports
• Assume additional responsibilities in Restaurant Manager's absence
• Other duties as required

Qualifications

Excellent customer service skills are required.

• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
• Clear & concise written and verbal communication skills in English are required.
• Must be proficient in Microsoft Office, namely Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.