Hybrid Cloud Commercial Operations Lead

Cloud Softway; Riyadh; Hybrid; SAR 180,000 - 300,000; Full time

Job summary

Cloud Softway, based in Riyadh, seeks a Commercial Operation Manager to oversee end-to-end operational planning and optimization for sales, customer service, and revenue growth. The role blends data analysis with cross-functional collaboration to streamline workflows and enhance customer satisfaction.

The position is full-time with a hybrid work arrangement in Riyadh. Candidates should bring strong operations management, analytical, and communication skills, plus experience in cloud/tech

Qualifications

• Strong Operations Management skills including process optimization and workflow design.
• Analytical skills: data interpretation, reporting, and deriving insights.
• Effective communication: clear written and verbal communication; cross-functional collaboration.
• Customer service skills: relationship management, inquiries handling, client satisfaction.
• Sales-related skills: supporting sales processes, pipeline tracking, coordinating with sales teams.
• Experience in cloud/tech services (AWS or similar) is beneficial.
• Hybrid work experience and ability to manage priorities using digital collaboration tools.

Responsibilities

• Analyze operational data and monitor performance metrics.
• Coordinate with sales and account teams to align operations with revenue goals.
• Identify opportunities to improve efficiency and customer satisfaction.
• Develop operational reports and support strategic initiatives.
• Ensure commercial activities align with company goals and client needs.

Skills

Operations management

Analytical skills

Communication skills

Customer service

Sales support

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

Cloud Softway, based in Riyadh, seeks a Commercial Operation Manager to oversee end-to-end operational planning and optimization for sales, customer service, and revenue growth. The role blends data analysis with cross-functional collaboration to streamline workflows and enhance customer satisfaction.

The position is full-time with a hybrid work arrangement in Riyadh. Candidates should bring strong operations management, analytical, and communication skills, plus experience in cloud/tech