Commercial Operation Manager

Cloud Softway; Riyadh; Hybrid; SAR 180,000 - 300,000; Full time

Job summary

Cloud Softway, based in Riyadh, seeks a Commercial Operation Manager to oversee end-to-end operational planning and optimization for sales, customer service, and revenue growth. The role blends data analysis with cross-functional collaboration to streamline workflows and enhance customer satisfaction.

The position is full-time with a hybrid work arrangement in Riyadh. Candidates should bring strong operations management, analytical, and communication skills, plus experience in cloud/tech

Qualifications

• Strong Operations Management skills including process optimization and workflow design.
• Analytical skills: data interpretation, reporting, and deriving insights.
• Effective communication: clear written and verbal communication; cross-functional collaboration.
• Customer service skills: relationship management, inquiries handling, client satisfaction.
• Sales-related skills: supporting sales processes, pipeline tracking, coordinating with sales teams.
• Experience in cloud/tech services (AWS or similar) is beneficial.
• Hybrid work experience and ability to manage priorities using digital collaboration tools.

Responsibilities

• Analyze operational data and monitor performance metrics.
• Coordinate with sales and account teams to align operations with revenue goals.
• Identify opportunities to improve efficiency and customer satisfaction.
• Develop operational reports and support strategic initiatives.
• Ensure commercial activities align with company goals and client needs.

Skills

Operations management

Analytical skills

Communication skills

Customer service

Sales support

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

Cloud Softway is an AWS Advanced Partner specializing in cloud-native solutions that leverage DevOps and AI to accelerate time-to-market for clients. The company focuses on optimizing cloud performance and economics, helping organizations achieve scalable, efficient, and cost-effective infrastructures.

Cloud Softway provides hands-on migration, engineering, and managed services that support digital transformation initiatives. By combining technical expertise with a service-oriented approach, the company enables clients to improve operational efficiency and realize the full value of their cloud investments.

Role Description

The Commercial Operation Manager is a full-time role based in Riyadh with a hybrid work arrangement, allowing some work-from-home flexibility.

This role is responsible for overseeing commercial operations, including planning, executing, and optimizing processes that support sales, customer service, and revenue growth. Day-to-day tasks include analyzing operational data, monitoring performance metrics, coordinating with sales and account teams, and identifying opportunities to improve efficiency and customer satisfaction.

The Commercial Operation Manager will collaborate closely with internal stakeholders to streamline workflows, develop operational reports, support strategic initiatives, and ensure that commercial activities align with company goals and client needs.

Qualifications

• Candidates should possess strong Operations Management skills, including process optimization, workflow design, and performance monitoring.
• Candidates should possess solid Analytical Skills, including data interpretation, reporting, and the ability to generate insights that inform decisions.
• Candidates should possess effective Communication skills, including clear written and verbal communication and cross-functional collaboration.
• Candidates should possess Customer Service skills, including relationship management, handling inquiries, and maintaining high client satisfaction.
• Candidates should possess Sales-related skills, including supporting sales processes, pipeline tracking, and coordinating with sales teams.
• Experience in cloud or technology services, particularly within AWS or similar environments, is beneficial.
• Bachelor’s degree in Business, Management, Engineering, or a related field is preferred, or equivalent practical experience.
• Proven ability to work in a hybrid environment, manage priorities, and use digital tools for collaboration