Housekeeping Supervisor (Only Locals)

IHG Hotels & Resorts; Dammam; On-site; SAR 90,000 - 115,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

The First Vignette Collection Hotel in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel) is seeking a Housekeeping Supervisor to lead cleaning of guest rooms and public areas, conduct inspections, and ensure prompt handling of guest requests to uphold exceptional standards.

Ideal candidates have 2–4 years of hotel housekeeping experience with supervisory exposure, strong leadership and English proficiency, and a commitment to safety and teamwork in a luxury setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 2-4 years of housekeeping experience, preferably in a hotel with supervisory experience.
• Good knowledge of housekeeping operations, cleaning procedures, and linen management.
• Good command of English; additional languages are an advantage.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage daily operational priorities.

Responsibilities

• Supervise the cleaning and servicing of guest rooms and public areas to ensure the highest standards of cleanliness and presentation.
• Conduct regular room and public area inspections to ensure everything is clean, well-maintained, and in good condition.
• Ensure guest requests, VIP arrangements, and special requirements are handled promptly.
• Respond professionally to guest concerns and coordinate with relevant departments to resolve issues.
• Ensure housekeeping services consistently meet hotel standards and guest expectations.
• Supervise daily housekeeping activities and assign tasks according to hotel occupancy and operational needs.
• Monitor team performance and ensure all duties are completed efficiently and on time.
• Coach and train colleagues to improve performance and maintain service standards.
• Ensure team members follow hotel policies, safety procedures, and grooming standards.
• Support the team during busy periods and assist with deep-cleaning activities when required.
• Monitor the use of housekeeping supplies, amenities, linen, and equipment to control costs and minimize waste.
• Maintain appropriate inventory levels and report shortages or discrepancies.
• Ensure housekeeping equipment is used correctly and maintained in good working condition.
• Support departmental cost-control initiatives and efficient resource management.
• Follow hotel health, safety, hygiene, and environmental procedures.
• Ensure cleaning chemicals are handled, stored, and used safely.
• Support environmental initiatives by reducing waste and conserving water and energy.
• Ensure lost-and-found items are recorded and handled according to hotel procedures.
• Report maintenance issues and safety hazards promptly.
• Perform other duties as assigned and support the Manager on Duty when required.

Skills

Leadership

Communication

Organizational skills

English language

Education

High school diploma or equivalent

Job description

At the First Vignette Collection Hotel in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel)

We are seeking a motivated and detail oriented Housekeeping Supervisor to join our team at the First Vignette Collection Hotel in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel).

This role requires strong leadership, excellent communication skills, and a passion for maintaining high standards of cleanliness and guest satisfaction.

A Little Taste of Your Day-to-Day

Guest Experience

• Supervise the cleaning and servicing of guest rooms and public areas to ensure the highest standards of cleanliness and presentation.
• Conduct regular room and public area inspections to ensure everything is clean, well-maintained, and in good condition.
• Ensure guest requests, VIP arrangements, and special requirements are handled promptly.
• Respond professionally to guest concerns and coordinate with relevant departments to resolve issues.
• Ensure housekeeping services consistently meet hotel standards and guest expectations.

People

• Supervise daily housekeeping activities and assign tasks according to hotel occupancy and operational needs.
• Monitor team performance and ensure all duties are completed efficiently and on time.
• Coach and train colleagues to improve performance and maintain service standards.
• Ensure team members follow hotel policies, safety procedures, and grooming standards.
• Support the team during busy periods and assist with deep-cleaning activities when required.

Financial

• Monitor the use of housekeeping supplies, amenities, linen, and equipment to control costs and minimize waste.
• Maintain appropriate inventory levels and report shortages or discrepancies.
• Ensure housekeeping equipment is used correctly and maintained in good working condition.
• Support departmental cost-control initiatives and efficient resource management.

Responsible Business

• Follow hotel health, safety, hygiene, and environmental procedures.
• Ensure cleaning chemicals are handled, stored, and used safely.
• Support environmental initiatives by reducing waste and conserving water and energy.
• Ensure lost-and-found items are recorded and handled according to hotel procedures.
• Report maintenance issues and safety hazards promptly.
• Perform other duties as assigned and support the Manager on Duty when required.

What We Need From You

• High school diploma or equivalent.
• Minimum of 2-4 years of housekeeping experience, preferably in a hotel with supervisory experience.
• Good knowledge of housekeeping operations, cleaning procedures, and linen management.
• Good command of English; additional languages are an advantage.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage daily operational priorities.
• What You Can Expect from Us: What you can expect from us
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you’ll become part of our ever-growing global family.