Hotel Housekeeping Supervisor: Lead Guest Experience

IHG Hotels & Resorts; Dammam; On-site; SAR 90,000 - 115,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

The First Vignette Collection Hotel in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel) is seeking a Housekeeping Supervisor to lead cleaning of guest rooms and public areas, conduct inspections, and ensure prompt handling of guest requests to uphold exceptional standards.

Ideal candidates have 2–4 years of hotel housekeeping experience with supervisory exposure, strong leadership and English proficiency, and a commitment to safety and teamwork in a luxury setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 2-4 years of housekeeping experience, preferably in a hotel with supervisory experience.
• Good knowledge of housekeeping operations, cleaning procedures, and linen management.
• Good command of English; additional languages are an advantage.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage daily operational priorities.

Responsibilities

• Supervise the cleaning and servicing of guest rooms and public areas to ensure the highest standards of cleanliness and presentation.
• Conduct regular room and public area inspections to ensure everything is clean, well-maintained, and in good condition.
• Ensure guest requests, VIP arrangements, and special requirements are handled promptly.
• Respond professionally to guest concerns and coordinate with relevant departments to resolve issues.
• Ensure housekeeping services consistently meet hotel standards and guest expectations.
• Supervise daily housekeeping activities and assign tasks according to hotel occupancy and operational needs.
• Monitor team performance and ensure all duties are completed efficiently and on time.
• Coach and train colleagues to improve performance and maintain service standards.
• Ensure team members follow hotel policies, safety procedures, and grooming standards.
• Support the team during busy periods and assist with deep-cleaning activities when required.
• Monitor the use of housekeeping supplies, amenities, linen, and equipment to control costs and minimize waste.
• Maintain appropriate inventory levels and report shortages or discrepancies.
• Ensure housekeeping equipment is used correctly and maintained in good working condition.
• Support departmental cost-control initiatives and efficient resource management.
• Follow hotel health, safety, hygiene, and environmental procedures.
• Ensure cleaning chemicals are handled, stored, and used safely.
• Support environmental initiatives by reducing waste and conserving water and energy.
• Ensure lost-and-found items are recorded and handled according to hotel procedures.
• Report maintenance issues and safety hazards promptly.
• Perform other duties as assigned and support the Manager on Duty when required.

Skills

Leadership

Communication

Organizational skills

English language

Education

High school diploma or equivalent

Job description

The First Vignette Collection Hotel in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel) is seeking a Housekeeping Supervisor to lead cleaning of guest rooms and public areas, conduct inspections, and ensure prompt handling of guest requests to uphold exceptional standards.

Ideal candidates have 2–4 years of hotel housekeeping experience with supervisory exposure, strong leadership and English proficiency, and a commitment to safety and teamwork in a luxury setting.