Guest Experience Front Desk Specialist

Hilton; Saudi Arabia; Remote; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a friendly Receptionist to ensure smooth check-ins and check-outs, greet guests warmly, and provide local recommendations. You will promote hotel services and assist guests with inquiries, delivering memorable hospitality with every interaction.

The role emphasizes hospitality, integrity, teamwork, and ownership in delivering exceptional guest experiences and maintaining Hilton’s renowned service standards.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle check-in/check-out processes.
• Knowledge of local area and hotel amenities.

Responsibilities

• Deliver a warm welcome to guests upon arrival and assist with check-in.
• Support efficient check-out by processing charges and payments accurately.
• Provide hotel and local information to guests to answer inquiries.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest interaction

Customer service

Upselling

Communication

Tools

POS system

Job description

Hilton in Saudi Arabia is seeking a friendly Receptionist to ensure smooth check-ins and check-outs, greet guests warmly, and provide local recommendations. You will promote hotel services and assist guests with inquiries, delivering memorable hospitality with every interaction.

The role emphasizes hospitality, integrity, teamwork, and ownership in delivering exceptional guest experiences and maintaining Hilton’s renowned service standards.